U-Haul Moving & Storage of Southside - Edmonton
3.3/5
★
based on 8 reviews
About U-Haul Moving & Storage of Southside
Get protection and peace of mind for even the smallest moves. Our pickup trucks and cargo vans are ideal for home improvement projects, deliveries and other small loads. Make sure you're covered no matter what equipment you're renting.
Contact U-Haul Moving & Storage of Southside
| Address : | 9521 51 Ave NW, Edmonton, AB T6E 4W8, Canada |
| Phone : | 📞 +78797 |
| Postal code : | 6 |
| Website : | https://www.uhaul.com/Locations/Self-Storage-near-Edmonton-AB-T6E4W8/854060/ |
| Categories : | |
| City : | E |
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Jay Ermube on Google
★ ★ ★ ★ ★ I was overcharge with having insufficient fuel. The mileage at return was inaccurate and was charged extra too. I filled rental with $30 as directed by the fuel mileage calculation for the vehicle and according to the fuel marked on the contract. The dealership overcharged me for insufficient fuel. I hope this is not a regular business practice for this dealership or else they are ripping every customer off! I took a photo of the dashboard after returned in the lot. The dealership said take it up with their manager who was not available. I wrote review on their corporate site.
Warning, the Vehicle had check engine light on and the interior was poorly cleaned. There was a used surgical mask in the cab, the driver window lever handle was broken off and the driver side visor was broken.
Overall, this location had poor service and vehicles were poorly cleaned and maintain.
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Andrew Achoba on Google
★ ★ ★ ★ ★ Very nice and helpful staff. Can’t remember his name but he was just awesome and patient with us. Great guy.
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Kevin William on Google
★ ★ ★ ★ ★ When we went to book a truck online for a day we had issues. It simply was an error in the website that was only booking for the opposite times from the stores hours, am and pm switched. Could not book online so we went in. When mentioned to manager she did not care, proceeded to try booking us through the same system on their computers and alas it did not work. She just sits there confused telling us how she can't understand why it won't work and someone will need to call us from uhaul booking.
Truck was good ?
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M A R K on Google
★ ★ ★ ★ ★ I had a great experience at this U Haul location. The man who assisted me got me into the perfect vehicle for my move and managed to save me a few dollars too! I found the whole experience seamless and very quick. I highly recommend this location.
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Grace McLeod on Google
★ ★ ★ ★ ★ The lady at the front desk doesn’t know what she’s doing. When we’re at the parking, she doesn’t not know what kind of truck it is. And yes, she has the keys, so I had to point it to her. The back of the truck wasn’t clean. I asked her why because it is suppose to be ready. She doesn’t know either. One of her coworkers, assisted us in a rude manner. This place needs to improve their customer service!
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Sam Myers on Google
★ ★ ★ ★ ★ I have used this location half a dozen times over the past 9 months and have mixed reviews - from 5 star to 1 star
My last experience in May - was sadly awful, I was over charged and it took almost an hour to just hand keys in and pay and leave and I was the only person there at the time it wasn’t busy - I have reached out to Uhaul directly and privately to discuss how upset I was and how I was treated that day after all the business I have given them this past year and have never heard back
I loathe giving bad reviews - it has to be pretty outrageous for me to ever give a low rating I only like to spend my energy doing positive reviews - it’s been several months and I am now sharing some of the images I took to right a review for them, prior to my last experience - as these guys have everything and then some for all your moving needs and I’ve been so impressed with their operation previously…
I even purchased 2 new Uhaul boxes and stickers - to do a small photo shoot with them for a social media post about moving to my new studio and home and I never set up my lighting and never did that shoot to share on my social media due to being so upset and disappointed with the experience - I am going to give an over all of 3 stars today ⭐️ ⭐️⭐️
In the hopes that I can change that rating in the near future - as I will be needing to rent a van soon for a furniture pick up and I don’t want to travel far - to another Uhaul location to try for better customer service
Here’s to hoping things go well next time
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Connie Bilodeau-Duggan on Google
★ ★ ★ ★ ★ Great counter service and the yard fellow was amazing. He was very helpful and STRONG!! He moved those trailers around just by pulling them with his own body strength!! ( not with equipment) and he was very knowledgeable and helped us get our check out done so fast on his own mobile devise.
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Michael Nedoshytko on Google
★ ★ ★ ★ ★ Good experience. It was a quick in & out. Online booking system didn't seem to work, kept telling me that the van was not available after I verified my credit card. I called and the customer service fixed it no problem.
Vans are a lot easier to drive than I thought. No problems turning.
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