Trans Canadian Van Lines

My move from Montreal to Boston went very well, the staff was courteous, they explained the procedures to me, especially at customs, my goods arrived on time in perfect condition, I highly recommend TCVL for people who looking for a serious moving company.

I don't usually write reviews, but when I do I assure you it is for a good reason. I hired TCVL for a move from Toronto to New York and it was one of the worst experiences. I urge anyone considering to use this company to think twice. You are better off using a name like Allied or Atlas as this company will mislead you and operates with no professionalism. In a nutshell, below is my experience: 1.Quote: I was initially quoted a total charge based on 1,000lbs of items and a survey was done of my move. TCVL confirmed my move date of March 30th on this quote. However, at 5am on March 30th I was requoted for a total of 4,000lbs, 2 hours before the movers arrived. It is remarkably unprofessional to blind side a customer like this even after I requested for a survey weeks in advance. I would not have selected their service if I had received advance notice, not 2 hours before movers arrive. I was then told that pencils would be sharpened to reflect a better price given I was mislead – a 5% discount was provided on a ~US$8,000 bill. Clearly, the pencils were not sharp enough. The first quote was for US$2,200... 2.Pick-up From Toronto: The movers at Brytor were great, however given that they arrived at 7am they didn’t have the appropriate tools or equipment as I was told the warehouse was closed and they could not pick the items up before the move. Items were thrown into any boxes and poorly labeled – there was no organization to the move. Shoes and clothes were tossed into the same boxes and no clothing item was hung. Everything was stuffed into boxes. I was communicated by TCVL that the movers would be packaging items professionally, including clothing in wardrobe boxes. This has led to me incurring several hundred dollars in dry cleaning costs after my suits, shirts and other items were damaged. The reason all of this happened was because the movers at Brytor didn't receive the job order until the night before and were not prepared. My move out date was confirmed weeks in advance yet movers were not notified until the night before. 3.Drop-Off in New York: I had communicated to TCVL from the very beginning that I needed my move completed at a certain date. I booked my flights to New York based on this understanding. However, I was only told after arriving in NYC that movers are not available on weekends. I would think a competent employee would have known this beforehand. As a result of TCVL’s incompetence, I had to incur hotel charges to stay remotely. Overall, I urge anyone to never use TCVL. You'll definitely regret, as I did.

It is my first time writing a review. PLEASE DON'T USE THIS COMPANY FOR YOUR MOVE !!!! They are the worst. I have moved many times domestic and international but never had such a bad experience. Nothing about this move was positive. From the time they picked my goods to the time they delivered; all steps were HORRIBLE. They have so many agents involved and none of them know what’s going on and interestingly they all are on a different time zone. You get hold of 1 person and they will say oh no this I cannot help, you need to call someone else. You get hold of the second person and he will say okay I will try to call the first person and by that time the first person shift is over. Anyone considering using this company PLEASE think twice. You are better off using any other small or a big company. I can bet they all will be 2000 times better than TCVL. The below is a step-by-step explanation of my move. I hired TCVL for my move from Toronto to Boston. I have told them I need the stuff to be delivered by 5th June. Their CEO Mr. Jacques Monier assured us that it will delivered on time. Might be a +/- of a day or so. The pick up date was confirmed as 28th May, 2021. 1.Quote: I have to move 1 bedroom apartment and was quoted a total charge based on 1,000lbs and then additional 115$/ hour for packing my belongings. They came to pick up my stuff on 28th May, 2021. They spend around 4 hrs in packing. On May 31st, the lady from Bryton International send me an updated quote for 3,000 lbs and then 7 hours for packing the belongings. I was charged for the time the movers got my my apartment and dropped my stuff to the warehouse. I called Jacques and he said that you had so much stuff in your apartment and the best we can do is instead of charging you for 7 hours, we can charge you for 6 hours. I would have NEVER selected their service if I knew that a company can cheat their customer that way. 2. Wiring Money: The Chandara Lady at Bryton International send me to wire funds and have send us the invoice. I send the wire to the information on the invoice. My bank called me after 2 days telling me the swift code they have provided is wrong. I called Ms. Chandara and she insisted no that is correct. The communication happened for the whole day between me , my bank and Chandara. At the end of the day, Chandara accepted that it was a fault at their end and have provided me with the new swift code. 3. Once this got sorted out, I have to call Chandara at least 5 times a day so that she can give me the date and the time the stuff will be delivered. She told me that the stuff can be delivered on weekend with an extra charge. I was never told that by Jacques that delivery on a weekend will charge extra. I told her how much extra money will be, she replied she don't know. I asked her okay what other day and time you can deliver and her reply " It is a very busy time of a year, we don't have any date or time yet for you". Why did those people picked up the stuff in first place when they are not able to deliver? 4. Finally she gave ne the date of 12th June, I have to drive from South Carolina ( 14 hours drive), I got to Boston to receive the stuff and found out on the morning of 5th that they will not be delivering my stuff as it is on hold as money hasn't been received. We didn't get our stuff and have to come back to SouthCarolina. Battle with the bank and the Bryton, indicated that they have the wrong Account name on the invoice they have send me and the money was on hold in Canada. After sorting their incompetency and mistake, we were again to point zero where I have to call Chandara 4-5 times a day to get a delivery date. 5. Finally they agreed to bring the stuff on 21st June. Dropped the stuff and said they will not assemble the bed as it was not in the contract. Called Bryton again and that Chanadara lady was done for the day and there was no one to help us out. I know the story is long, but it is true. KINDLY DON’T HIRE THIS COMPANY.

Overall I thought this company did a good job for our move from Vancouver, BC to Idaho. The movers on both ends were professional and worked hard. They packaged our stuff well. They were responsive to our inquiries. There was a month wait/delay however for reasons that were unclear to me, between when the goods were taken from our house to when they were delivered to Idaho, despite it being only an 8 hour drive.

Overall it was a positive experience. The Brytor team in Montreal did an excellent packaging job. Nothing was lost, broken or damaged. All members were very courteous and professional. IMS Logistics and more specifically Mr. Huynh were very cooperative in putting pressure on the overall organization helping to reduce transportation time to Louisiana and deliver ahead of schedule. The receiving associate in Baton-Rouge (LA) delivered all items as soon as received. The delivery team was also very courteous, professional and efficient.

I contracted with Transcanadian back in November for my move from Montreal to San Francisco. I was told that the shipment would take two weeks to arrive. Today marks two weeks and the shipment has not even left their warehouse in Montreal. I was told earlier this week that it would not even move until the first week in January. Had they been honest with me, I'd have moved myself by UHaul.

I used this company in my move between NYC to Vancouver in the middle of the pandemic. The collecting and delivery crews were great, helpful and very clean. I was impressed by how quick the were able to wrap up the articles and the furniture. I don't think anything broke or got missing. I will def use them again in the future if I have another move, but let's hope I don't have to move for a little bit now ;)

We used Trans Canadian Van Lines to move personal items from Mississauga Ontario to Michigan. Everyone we dealt with was professional, responsive, prompt and they treated our items like their own. From the team in the office to the gentlemen that worked on packing and moving the items, everyone was great to deal with.