Tran Climatisation Inc.
4.4/5
★
based on 8 reviews
Contact Tran Climatisation Inc.
| Address : | 5785-B Boulevard des Laurentides, Laval, Quebec H7K 2K5, Canada |
| Phone : | 📞 + |
| Website : | https://tranclimatisation.com/ |
| Categories : | |
| City : | K |
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Noreen on Google
★ ★ ★ ★ ★ An appointment for the air conditioning unit installation was set weeks in advance.
We put the day aside and completely cleared out two closets for the installer to drill
holes and install cables.
On the day itself, the electrician came at the scheduled time and did a good job. He
called the installer who was apparently on another job. There was no communication
with us from Tran Climatisation. We were asked to make an appointment for the
following Saturday.
The installers called on Saturday and said they would be arriving late. I had sent the
company an email with explicit directions about accessing our condo by the back entrance,
leading directly into the kitchen, where the unit was to be installed. That information was
not relayed to the installers who wanted to enter with their equipment and heavy boots
through our living area.
They did a good job as well, and it was quicker than we expected. But the lack of
communication between the company and its installers as to where holes
should be drilled, and the path of the cables, was concerning.
We placed our order in early April, were promised delivery in mid June and only
had our installation on June 30th for wiring, and July 3rd for installation. We had
to live through some very warm days in between.
Despite everything, the unit was properly installed, works well and is very silent.
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Bryan Ribao on Google
★ ★ ★ ★ ★ Overall I had a positive experience with my first AC installation.
The timing was perfect, the sales process was easy, and the guys that did the installation were super friendly and did a clean installation.
However, it's not a perfect experience for the following reasons:
1. I was upsold the more expensive model because I was told that it would fit on the hallway and that the installer would make the necessary changes for a clean installation which made me purchase the item that cost $1000 more but in the end, this was not done, and instead, the AC was installed in the living room. I could have saved that extra $1000 if I was told explicitly that it is possible theoretically, BUT the installers won't probably do it because it's too much of a hassle.
2. The job was near perfect, but the installer left my tenant with to huge holes on the walls that I have to patch up...
Besides the two points above, I still recommend them, but be sure to ask if the installer can install it at the prime location that you want.
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Martin Nadon on Google
★ ★ ★ ★ ★ Perfect customer experience, starting with a great shopping/buying experience (thanks to Martin who was very professional and prompt in responding to any questions we had) up to the installation, and including as well their after sale customer service. Martin understood well our needs and took time to answer our questions. They gave us an installation date and everything went as expected. The techs arrived right on time and were friendly. All documents were sent to us by email and in the covid context it was easy to do business with them. Everything was right, no surprised. I strongly recommend! A few months after, we called for a teck to check our equipment. Derek was very friendly, professional, and provided excellent advices. Thanks!
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pat romanelli on Google
★ ★ ★ ★ ★ Placed a call for a repair on my mural AC bought from Tran Climatisation. JF came over same day and was really professional, pleasant and knowledgeable. Every time I need their service, they are experts at what they do. Fully recommend.
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Isabelle Lafond on Google
★ ★ ★ ★ ★ JF came to repair my ac. He was professional and polite. Very happy with his service. I can always count on Tran Climatisation for excellent service.
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Bob He on Google
★ ★ ★ ★ ★ Derek is very professional and very nice guy. He was able to identify the issue quickly and fixed it. He also checked other components to make sure no issue there. I recommand his service.
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Carlos P. on Google
★ ★ ★ ★ ★ Great experience, Derek showed up the same day and quickly figured out th issue. He was knowledgeable, courteous and friendly, very happy with the service and the result. He even gave me some tips for future maintenance which was really appreciated.
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David DDP on Google
★ ★ ★ ★ ★ It was the best service I have ever received from start to finish. Beginning with customer service to making an appointment to receiving a phone call before tech arrived to the professional work, simply excellent. The tech Jean François was punctual, knowledgeable, and did a masterful job while explaining everything from A to Z as well as my questions. 5 stars.
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