Tower Cleaners - Royal Oak

I took in a $300 Columbia jacket to get cleaned about a month ago at this point. Not only did someone physically have to search for my jacket because the employee put in an incorrect name & phone number, but the toggles that close the hood portion up were missing. I phoned them to let them know and everyone I spoke to was absolutely useless. I posted about my experience here. The following day (Monday) I received a call from Tom (I’m guessing a manager) who left a voicemail apologizing and saying he’d replace the missing pieces for me from Columbia directly but he needed me to bring the jacket in so he could figure out what needed to be ordered I’m presuming. In good faith, I took the bad review down. After that point, they stopped caring & ignored me again. I phone him back a week later and here I sit, nobody calling me back. My husband called the location and was given another number to call. The guy there said they had replacements but they weren’t Columbia brand so not at all what I was told would happen by Tom. I don’t want a generic replacement part, I’m asking for my replacement from the company, I think it’s a fair request considering it was them that lost it. This guy had no idea what to do so he said he’d have Tom or Dan phone us. That was this past week and here we still are, over a month later, with no communication and no replacement toggles for my jacket. At this point, I give up. I’m going to have to go through all the trouble of contacting Columbia myself and paying out of pocket for the replacement pieces. I regret taking my jacket here and don’t recommend anyone do either. Horrible customer service and no follow through. Very unprofessional & difficult people to deal with.

The young lady who works at the desk is always so lovely and polite. Dry cleaning us always ready on time.

Fast pleasant service. Quality work. Glad I found this business.

Very quick turnaround on the cleaning of a wool winter coat. They were very pleasant and great to work with,

I had to travel in 2 working days and needed m clothes but I dropped off late and couldn't meet delivery times before my trip. Without charging extra they got all my clothes ready in 1 work day. I picked up on Saturday all perfectly done

I was a regular customer at a different location a decade ago, then used this location this week, and the service was just as good as I remembered it. Both staff members I saw were wonderful.

Dropped off a comforter for dry cleaning. It came back clean and smelling great. The only issue I have is that they didn’t contacted me when it was ready. They said they only call after 3 months.

I take my work pants including native african wear to them for dry cleaning. Absolutely no complaints. They do a terrific job and deliver on time.