Toronto Harbour Cruises

Name: Toronto Harbour Cruises
Address: 333 Lake Shore Blvd E, Toronto, ON M5A 1B6, Canada, A, Canada

3/5 ★ based on 8 reviews

Contact Toronto Harbour Cruises

Address :	333 Lake Shore Blvd E, Toronto, ON M5A 1B6, Canada
Phone :	📞 +777777
Website :	http://www.torontoharbourcruises.com/
Categories :	Cruise agency , Cruise line company ,
City :	A

333 Lake Shore Blvd E, Toronto, ON M5A 1B6, Canada

Best Cruise line company in Canada

T	Tara Wilsonk on Google ★ ★ ★ ★ ★ While I haven't had the opportunity to go on the ship yet booking has been a complete hassle. I ordered through groupon and booked the same day, I received an email stating our request was received and we would get confirmation of our reservation in 7 days. It has been 14 and still nothing. I tried calling and no one answers or returns my message and I have also emailed with no luck. I went on the website to find my reservation and again no luck. I'm very disappointed as my husband and I were really looking forward to this date and have also paid the money.
c	chanmin Lee on Google ★ ★ ★ ★ ★ I was on Aurora Borealis cruise on July 30th, and the whole experience was awful. Yes, the boat was stuck, which was unfortunate; however, what disappointed and upset me most was how unprofessionally they dealt with the issue. No announcement of the issue or the plan of getting us out was every given to anyone; we were left hanging, wondering what was even going on. Was there any form of apologies for the inconvenience? ZERO. The quality of food was not how it was described in the website either. I am still waiting to hear back from their customer service department regarding refund--they said they would get back to me by Saturday, but haven't heard back from any of them yet. If you can, avoid using their service.
L	Linda Harrison on Google ★ ★ ★ ★ ★ We had a fantastic time on our Dinner Cruise with Toronto Harbour Cruises, the staff were so helpful and guided us to our seats when we boarded. The dinner was outstanding, make sure you check out the BBQ Chicken it was heavenly and the little desert tarts afterwards were too. I would highly recommend this to anyone wanting a romantic dinner with their significant other or even a group of friends, you won't be disappointed!
R	Robyn McInnes on Google ★ ★ ★ ★ ★ DO NOT BOOK! Aurora Borealis The food is sub par. You get 3 things served cold on a paper plate. The boat is disgusting. There is holes in the walls everywhere, spider webs and spiders on every inch of the walls. The women's washroom has 4 stalls. One of which has no door, the other that has no toilet seat and the other 2 which don't lock. There was spiders dangling all over the food and when we pointed one out to the staff she brushed it onto the floor. To top it all off, we caught a staff member secretly video taping a couple who was showing affection. Very inappropriate and disturbing. Do not waste the money on this cruise.
J	Jennifer O'Connor on Google ★ ★ ★ ★ ★ If I could give this no stars I would. We purchased 2 Groupons for this in May. We booked it online on May 21 for an August 6 cruise. However, we didn't get a reservation email in the 7 days that was supposed to happen. I emailed in June, and early July asking about it, I called twice to ask about when the reservation is to be expected ...all they said was... we're back logged, don't worry, you'll get the email soon. I called a third time the day before the cruise and the guy was old and rude saying..."You'll get your reservation!" 5 hours before the actual cruise, I receive an email telling me that there was a technical error on their end and my reservation is now cancelled. Why in the world did they not tell me this during the times I called and emailed? We have 4 kids and plans over the summer. Which is the reason why I booked it 3 months in advance. They decide a few hours before the cruise to cancel and think it's okay to simply send an email?? I called him within an hour of getting the cancelation and he asked me this "You reserved with a Groupon right?" "I can't help you". OMG!! Terrible terrible TERRIBLE biased decision. My husband and I will be sure to voice our opinions in every location that we possibly can. Do not waste your money....it's a poor example of a business. Take the other tours!
T	Tracy Thurston on Google ★ ★ ★ ★ ★ We purchased a dinner cruise on Groupon for us and our friends. For $39 (plus tax and tip), this isn't a terrible deal. No, it isn't a spectacular meal but it was as expected, and the experience of haing dinner and a few drinks while cruising around the Toronto Harbour was nice. Scenery was great. Staff was friendly. Music was good (80s music) and we had fun dancing. Everything was on time. I think if you're expecting much more, you're going to be disappointed. All around, for the money we had fun.
R	Roman Armer on Google ★ ★ ★ ★ ★ Stay away. Terrible experience. The Aurora Borealis cruise is a trap. Will never use that again and I do not recommend this cruise. The boat is old and stinky. We were a party of 4 people on 3 hrs dinner cruise with groupon. The food is basic, beverages are not included. Upper deck sitting with music, bar and nice open air view was all reserved for non groupon buyers. With groupon we got sitting on lower deck, with no music, no bar and no view. But with the huge line of people from upper deck standing to get the food plates. Yes the food distribution is on the lower deck. They have double charged me for the tax and service. The charge for the tax was based on higher groupon rate than I paid to groupon. The service is awful, could not reach anybody to ask for the refund of double charge.
J	Jonathan Kleiman on Google ★ ★ ★ ★ ★ Great time with Toronto Harbour Cruises. Dinner was incredible, the DJ was off the charts and the view is something I highly recommend everyone see while in Toronto. The staff was also extremely professional and courteous to everyone. Will do this cruise again for sure.