Thunder Games & Gifts

Great selection of GW products at some of the best prices in Canada. Friendly and efficient customer service. Standard shipping time as advertised.

Great staff and a great location! Came in with a load of questions and left with none of them.

I ordered online and I had an issue with my card. I was contact by Hoyt in customer service right away. We were able to fix the issue and get everything figured out same day. Hoyt even let me know about potential back ordering of items in my cart. Above and beyond service and will definitely be ordering online again.

Have order from Thunder Bay gifts online only, service has always been great. Shipping has been fast when items are in stock. Will be my go to store from now on for online orders. Highly recommend !

The best game store in Thunder Bay for trading cards, Warhammer and D&D. Great atmosphere and friendly fun staff.

Clean, bright, and has lots of space to play games. There is a arts and crafts area too to buy things from local artists. Great service.

Made an order on November 12th, I’m still not sure if it’s been even sent out still(December 16th). Customer support was friendly but not the greatest at responding back in a timely manner. I guess that reflects in the shipping processing speed.

Take this review with a grain of salt as clearly they have great reviews and reputation. I am very clearly an anomaly in TGGs customer history. I guess for some reason they chose to not care about me, my money or my time. On one hand I have been trying to give TGG the benefit of the doubt as I am buying models from GW’s less popular game (Lotr Mesbg) so it may sometimes be harder to get the products. With my first order I waited 29 business before emailing them for an update, (they have a statement saying GW orders may take UP TO 20 days to process) as they hadn’t contacted me at all in that time. I wasn’t upset, I was and am aware the world has been weird and shipping has been extra hard lately, so I gave them the benefit of the doubt that it was out of their control and waited for a reply. I waited 5 more days before emailing them again, nothing. On the 7th day I email again asking if I have the correct address, two days later they finally respond telling me my order has only partially arrived. Their immediate suggestion to me was asking if I wanted to drop the items that hadn’t arrived to which I decided (in hindsight perhaps foolishly) to order more, they were having a sale and what can I say, I love Lotr and I love sales. I received part of my first and second order 41 business days (58 days) after my initial purchase. I am now on business day 25 (38 days) of my second order with no update and no reply to my latest email (sent 5 days ago) Side note: I have emailed TGG from a separate account and got email responses in under an hour which is why I have been left feeling as frustratingly ignored as I do. It feels weird complaining about “toys” and “hobby things” but at the end of the day these are things I enjoy and how I choose to spend my hard earned money and time. I feel as if I’ve been consistently ignored and overlooked by TGG. I am left with so much disappointment throughout this experience as to not even bother contacting them about a few broken and slightly damaged pieces in my first order, believing it would be an utter waste of time to even bother trying to get help.