The Wellness Spa - Kelowna

I booked a Spa day for my sister and myself, and it was so relaxing. We will definitely book again soon. Thankyou so much!

This was the worst massage and "spa" experience I have ever had. I hadn't had a massage in years and booked a 90 minute deep tissue massage for my birthday on November 30. When I got there, the receptionist looked like a hot mess. Very unprofessional, like she partied hard the night before. She asked me if I wanted to use the restroom before settling into the room. I went and was disgusted by the amount of dirt, dust and eyelash extensions on the floor. I was the only client there.. I am sure there would have been time to clean but looked as if it hadn't be done in weeks. When we got to the massage room it was cold and dark. The receptionist said "I'll turn this on, its cold in here", I assumed she was turning on a heater... something that should have been done and prepped before I got there. Turns out the receptionist was my masseuse. After getting into a cold bed with old and very piled sheets.. she came in and began. She spent much time on my back using LOTS of oil. I could hear the telephone ringing at the reception desk during my massage. She also had to leave part way through to answer a delivery person whom was banging at the door for a few minutes. She carried on with the massage. It seemed as if she had never received a professional massage and did not know what she was doing. She didn't know how to professionally and adequately tuck the blanket when preparing to massage my legs. She barley spent any time on my legs or feet or arms or hands. When I turned around for her to do my shoulder area, she was nearly dry massaging them with little to no oil, and by this time my nose was an ice cube because I was so cold. I could hear everything she was doing when getting supplies, she was not careful or graceful. I spent most of the massage wishing it was over. The massage was 75 minutes and at the end of it she announced "that's the end of your Swedish relaxation massage". I had booked a 90 minute deep tissue massage. If you look at the website, then walk into the establishment, you will realize very quickly that it is FALSE ADVERTISING. It also states on the website that clients have access to the steam shower, hot tubs and a mineral pool. I was offered no such thing! All I saw was a dirty and very small establishment and the cold room in which I had my horrendous massage. A waste of time and money and a very disappointing "birthday treat" for a hard working single parent.

My husband and I had a couples massage today, it was fabulous. Lovely atmosphere, staff was so very friendly and accommodating, will definitely go back!

This is my first review ever. For me to take the time to do so, it means that my experience was that bad. This place is a disaster. Not professional at all, but they still charge you the big bucks. Is this a learning school or what? I got a 1-hour massage and the girl did not apply any pressure at all. I asked her twice to apply more pressure and she couldn't keep it for more than a minute. The touch was so irritating, that it made me feel angry more than anything. I took the time to fill up a form before my appointment and wrote down, as well as told, the girl verbally that I cannot have perfumed lotion or oil on me because of allergies. Do you think she remembered that? No. She did used an unscented oil for the main part but switched to a very perfumed lotion for my face. And yes, I did get a reaction 2 hours after the massage even though I showered as soon as I got home. This was, foolishly, my second time there. My first time, I got a manicure. It was actually laughable. It looked like my 10-year old did it. But I figured that it was one bad experience and should be fine with a massage. How bad could it be. Well, it was that bad that I'm writing about it now. Those people are not professional. Don't waste you money there. If you are looking for an experience, a good one, this is not the place. Response to the owner: Yes, this is the Wellness Spa in the Best Western Hotel I'm talking about. You don't have me under this last name because this is my maiden name. The staff were Ashley and Jordan(?).

Another great experience at The Wellness Spa! I had an aesthetics appointment and they emailed to remind me, the staff made sure I was comfortable and the products and service were amazing. Thank you for making me feel beautiful!

I got a mani/pedi with Ashley, what an amazing job she did. Loved the outcome of the nails, loved the great conversations we had, just a whole experience to love! Definitely recommend booking with Ashley!! She also got rid of all my dry skin leaving my feet and hands so smooth.

My facial with Ashley was amazing! She was very friendly, professional, thorough and provided me great tips for at home care. Lovely ambiance as well. Will definitely be visiting again.

Had an amazing massage at The Wellness Spa this past month. The staff were welcoming and the 90 minute massage was great. I was very impressed how the spa looked and felt. Relaxing and calm. Just what I needed! I look forward to my next service!