The UPS Store

Incredible staff. Personable knowledgeable eager to serve.

Amazing customer service. Thank you Rob for going out of your way today to help me. You were so incredibly kind and helpful!

I find it incredibly difficult to support this business when employees of this store are constantly slamming other businesses in town. I wanted to rent a mail box but due to ignorant comments about other businesses by one employee I’ve taken my business elsewhere.

Horrible lazy service!!! 2 orders in a row.... the first time I was in my back yard they pulled up and walked up and put a note on my door and left.... this was Friday June 22nd... the second order I got delivered was the same thing they knocked and left right away didn't ring the door bell or anything... UPS has not shown me that they care about the customer receiving their product... Also if you have a drop location written down on the sheet why would you leave the town before dropping the package off... Makes absolutely no sense to me ... I will probably never order something that uses UPS ever again.... first and second time I have been unsatisfied in every way possible with the delivery and even while I was on the phone with the lady the first time, she wasn't even listening to me.... So I didn't even bother trying to call this time around.

Terrible customer service. Called to ask a general question and the lady gave me the worst attitude then hung up on me mid sentence hahaha clowns . Shipping with canada post forever now.

At the beginning of February, I happened to go into their store to get a few colour pages printed. I have usually gone to Staples (when I've lived in other cities) for my colour printing but this place was closer (Wasaga Beach). Unlike Staples, where you can serve yourself, I had to give them my USB chip, and they printed from that. Now, Staples usually costs 40 cents per page for self-serve colour printing from your USB chip. The UPS Store was charging a February Special Price of only 35 cents per page. Great! (So it seemed.) On Feb. 1st, they printed a 13-page booklet for me. But, I couldn't "self-serve"... the lady took the chip to her computer and printed it for me from the back room. However, the printout was good.... nice paper, very good colour quality. But I didn't realize they were tacking on a $2 "file processing fee" to the bill (and they never mentioned it), which added another average 15.4 cents per page to the cost, making the per-page price just over 50 cents per page. Later, on Feb 7th, I went in again, and they printed a 19-page booklet; again, the quality was great. Once more (and I hadn't noticed yet), they were tacking on that $2 "file processing fee" to the bill. For 19 pages, the per-page average price was added to by 10.5 cents per page to a total of just over 45 cents per page. I still hadn't noticed this charge; thinking I was only being charged the advertised 35 cents per page, flat fee. Finally, a week or so later, I had them print another 3 pages, colour document; nice paper, nice colour, the results were great. But this time, when I was expecting about a dollar charge (3 x 35¢), the total $3.35 (taxes in) made me look closer at the bill. When I asked why it was so high, the lady mentioned there was a $2 file processing fee.... and always was. So, the processing fee averaged over only 3 pages means I was paying 67¢ per page PLUS the 35¢ they advertised... a total of $1.02 per page!! NOT very competitive compared to Staples' prices. So the end result is that for small print jobs, it's going to cost LOTS more per page to go to UPS... but, for bigger jobs of, say, 40 pages, that $2 file fee will be divided over more pages, and will represent a smaller per-page increase. (In the case of 40 pages, that $2 only represents a 5¢/page increase in the overall fee.) Anyway, I felt it was a little sneaky of them to advertise a $35¢-per-page "special" price without mentioning the file handling fee up front.... overall, they were NOT cheaper than going to Staples. However, it's a bit of a drive to Staples from here, so, the costs equal out in this case, as I saved a few bucks in gas if I'd made a special trip to Collingwood just for the copying. Know your options, and ask about ALL the charges! Otherwise, they were nice to deal with.

Good place to use to send packages or envelopes not a bad price. As for the printing side wasn't very impressed the gentleman serving me didn't really ask anything as to what I needed just if I wanted color or black and white and how many copies so I ended up bringing them home and stapling them myself and they were only single-sided instead of double sided because there was no questions asked. Make sure if you go in you have a list of exactly what you need because they don't ask you. More prompting would be nice.

The employees here are INCREDIBLY rude. Especially Don. We get attitude every single time we go in here to print documents. He continuously speaks to me as if I am stupid and don’t know how printers work. (I worked in the staples copy and print centre for years, it’s quite simple). And quite frankly, he’s typically the one who doesn’t understand. He’s rude about simple things. Makes rude comments about paying debit for small amounts. (Most people don’t carry cash anymore). Wasn’t going to purchase a printer because I don’t print things very often. But I will no longer be giving them my business and doing these things myself. Maybe a career not in customer service would be a little more ideal for this cranky old man.