The UPS Store
3.4/5
★
based on 8 reviews
Contact The UPS Store
| Address : | 3381 Cambie St, Vancouver, BC V5Z 4R3, Canada |
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| Phone : | 📞 +878 | ||||||||||||||
| Website : | http://theupsstore.ca/177 | ||||||||||||||
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| City : | Z | ||||||||||||||
| Description : | Store offering shipping, packaging, printing & other services, plus office supplies. |
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Michael Haslip on Google
★ ★ ★ ★ ★ The staff member we encountered was unhelpful, dismissive and rude. We're senior citizens and new to Vancouver. We walked to this business from home, attempting to pick up a UPS package after getting an InfoNotice that it was at this store. The man at the counter told us the package had been 'returned to the driver' as we had not picked it up in time, though the InfoNotice I was holding was dated just two days earlier. He said he did not work for UPS and told us to contact UPS Customer Service about it if we had questions. This from a gent wearing a UPS logo'd shirt, accessing a UPS computer terminal, standing in a storefront whose entire street facing front is emblazoned "UPS Store". I get the whole franchise versus company store concept, but he was transparently using this excuse to blow us off and prevent having to expend the calories needed to help us. We left bewildered, hiked the 2km back to our apartment, and spent the next hour on the phone and UPS website figuring out how to fix a problem which I'm sure he could have handled at his counter in 2 minutes if he had had even a modicum of decency. If you are elderly, new to the area, or think you might need any type of UPS customer service I would think twice before visiting this place. If you are UPS, please note this guy is miserable and tarnishes your reputation through his behavior.
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Jessica Machado on Google
★ ★ ★ ★ ★ Your customer service representative, Scott, is an absolutely appalling individual who needs to learn about customer service. We spent $600 to ship our packages and drop them off at this point - he told us he had no room, but proceeded to accept three more packages from other individuals. He then said get out, when this was mentioned and threatened to call the police for trespassing. He was unhelpful and belligerent, he yelled and even lied saying UPS was no longer picking up packages, even though at another drop point they said that was completely not true. This man does not deserve a job serving the public and should really get his attitude checked.
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Antonio Smith on Google
★ ★ ★ ★ ★ I have been here 3 times to do printing and shipping and the guy behind the counter is friendly and professional and super helpful. He makes it an easy process to ship goods. I listen to how he is also helpful with all customers that come in when I am there. I wished he also worked for Canada Post as some of their assistants are not helpful at all.
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Preethi Someswaran on Google
★ ★ ★ ★ ★ I had to do an international shipment of 5 boxes, and had a great experience at this UPS store. Raymond provided excellent service - he helped seal the boxes, was prompt with the pickup and did an efficient and thorough job of the paperwork. He also had more knowledge about the customs documentation that international shipments need , as compared to most shipping stores I have come across. The prices were extremely reasonable as well. I highly recommend this UPS store
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Grigorio Hauptmann on Google
★ ★ ★ ★ ★ Came to this store to pack and ship my late mother's set of china back to Nova Scotia. EVERYTHING arrived perfectly intact! I'm so happy with the job they did! HIGHLY RECOMMENDED!!!
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Keerat Kaur on Google
★ ★ ★ ★ ★ If I could give 0 stars, I would. I’ve had shocking experiences with Scott Dion at this store. I was perfectly pleasant with him when I came to pick up a letter, and he was inexplicably rude and hostile. I called him out on this and I left. Then just yesterday, I had a package that was to be redirected to this location. Scott Dion rejected it and sent it back to the sender, marking it as a “recipient unknown.” I called the store to inquire and he said my package was rejected Bec I’ve been “banned from the store.” Apparently, he’s upset that I called him out on his rudeness the day I came to retrieve my letter. Ive never experienced this level of immaturity from an employee, anywhere, let alone from a postal clerk. I’m pretty sure you can’t just reject parcels Bec you “don’t like the recipient.” I would steer clear of this UPS location at all costs. I will be filing a complaint with corporate, as well, considering that this isn’t the first time Scott Dion has been rude to customers for no reason. I would like to point out that the owner, Raymond, was kind and polite when I interacted with him.
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Daddy Oh on Google
★ ★ ★ ★ ★ I do tons of business internationally and have never had a single issue with a shipping company in my life (besides the usual delays etc).
He lied and said I was disrespectful when I wasn’t. He barred me from using this ups access point. He is a racist and I saw him being rude to the elderly. That is the only explanation. UPS please take your name off this despicable and sad excuse as a franchisee. search other reviews online if you question this review. And for some reason, the owner Raymond has always brushed it off as if there are no issues whatsoever... so sad that your store has lost the trust of many! Shame on you!
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Emily Lu on Google
★ ★ ★ ★ ★ Service is good. Was a bit of wait because of the line up and also only one person working behind the counter.
It also serves as a small business centre, so can come here for photo copies and more. Place is clean and well kept.
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