The Treadmill Factory
4.4/5
★
based on 8 reviews
Contact The Treadmill Factory
| Address : | 505 Cochrane Dr, Markham, ON L3R 8E3, Canada |
| Phone : | 📞 +999 |
| Website : | https://www.treadmillfactory.ca/ |
| Categories : | |
| City : | R |
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Carmelo Magno on Google
★ ★ ★ ★ ★ I’ve spent this past year building my gym; like most of us have. And I have to say The Treadmill Factory has been at the top of my list for purchasing top quality equipment. Excellent customer service and efficient pickup system. Keep it up. You’ve got my business ??
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Thomas C on Google
★ ★ ★ ★ ★ This was the first time we bought from Treadmill Factory and we will surely buy from them again. We bought a pair of Treadmills for our winter walking from Kyle and Kyle is THE BEST !!! The whole process was very professional and zero-pressure. Kyle answered all our questions in detail and it's clear that he knows the equipments inside-out. The delivery team on that day was also excellent, pleasant and very clean. When we had questions afterward, we got responses from Kyle immediately. These are significant and long term investment so my wife and I are very glad we get to buy local from vendor that actually treat their customers like people rather than just an account. Very impressed. Thank you !!!!
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Shirley on Google
★ ★ ★ ★ ★ Thank you Samantha and team for helping me pick out a good spin bike! I was a beginner and had a lot of questions, they were super patient with me which I appreciated. I was admittedly nervous coming in to try equipment because I had a previous negative experience with another establishment who had a showroom when I came in to try products so I didn't want a repeat of that experience. (I felt pressured to buy, overall negative vibe)
However, everyone at the Fitness/Treadmill Factory was super friendly and checked in quite often; they didn't make me feel unwelcome at all which was super nice.
I was deciding between two and Samantha and another rep helped me pick a good bike for my price range. Unmatched customer service, would definitely come here for any of your home-gym building needs!
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MLB Great White North on Google
★ ★ ★ ★ ★ Great experience when shopping at The Treadmill Factory, very helpful and friendly staff. Always ready for any questions about each piece of equipment. We just purchased a red (or black) multipurpose Bodycraft SpaceWalker Treadmill. As a coffee table or as a treadmill unfolded with a place for a computer and drink holder when positioned as a treadmill. We will definitely be back again in the future. ?
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Tan on Google
★ ★ ★ ★ ★ Positives:
Helpful and polite customer service person (once I got some attention).
Dumbbell rack is nice.
Negatives:
I ordered a dumbbell rack in September. One tier/leg was defective as the two holes were drilled wrong by the manufacturer.
The online service request form was buggy. Customer service was slow to respond; I'm talking days until I contacted them again.
I finally received a replacement tier/leg, which was delivered to me at my expense, but it turned out that it was a mismatched part: the colour was lighter and the texture was rougher (the original tier/legs are just the right friction, but smooth and forgiving texture).
Oct 19, 2021, I contacted them again, and got no response. I sent the replacement part back anyway.
I may have to just live with the defective tier/leg as I have it as my highest tier and it can at least hold light weights.
My experience was quite inconvenient and a bit stressful as I lost time and money.
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Krz Family on Google
★ ★ ★ ★ ★ BEWARE THIS COMPANY DOESN'T STAND BEHIND ITS PRODUCTS AND WARRANTY CLAIMS. TERRIBLE CUSTOMER SERVICE AND DON'T CARE ABOUT THEIR CUSTOMERS. DO NOT RECOMMEND.
I purchased expensive tiles from this company and paid $1.5k for it. After the installation was complete, I noted that a couple of tiles appear to be dusty/dirty and attempted to clean it, but nothing worked. I figured that the tiles must be defective and permanently stained. I contacted the company and sent them photos (attached to this review). Laura, the company rep, at first got back to me and offered to exchange it. Before going to the store, we spoke on the phone, and she advised that her Dear Management is refusing this warranty claim due to the fact that the tiles were "altered". What a lame excuse and just a shame on this company!
If you want quality products and good service, I highly recommend you don't deal with Treadmill Factory, and instead go to other companies that actually do care about customer satisfaction and stand behind their products and customer service.
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Lisa Westlake Ambassador on Google
★ ★ ★ ★ ★ SO incredibly happy with the exceptional direction and service I've received from Kyle, and the Treadmill Factory! I purchased a number of new items for my home gym in the past few years, and just added two more items; an air-rower, and air-bike. I have been SO pleased with the quality of the equipment and ongoing support! When my treadmill was delivered, I didn't know what to expect with that experience -- my home had a few challenges for them getting into the walk-out-basement including a hill slope and some muddy areas. I was so impressed with the delivery service, their professionalism, and how clean they left my home! --- I highly recommend KYLE and The Treadmill Factory for any gym equipment purchases... and I really appreciate all their help, and time, in making my home gym so enjoyable !! :)
THANK YOU !!!
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Paul Leslie on Google
★ ★ ★ ★ ★ I have been going to the Treadmill Factory for a number of years now. One of the many things that I like about the Treadmill Factory is that there are no pressure sales. The staff gives me time to look at what I'm interested in. As soon as I have a question about anything, they are right there to help. It's rather amazing to see. I can say with full confidence that the staff at the Treadmill Factory know their products very well and it comes across when I ask questions. I believe one day alone, I must have been in the store at least 4 times. I originally wanted one set of dumbbells and then ended up buying a couple more sets and then eventually the rack too. The prices were ideal and the customer service was top notch. From purchase to pick up, everything runs smoothly. The text alerts with my place in line are a nice convenience, giving an added touch to the already great service. I will continue to frequent the Treadmill Factory for their excellent service, great products and welcoming approach to dealing with customers. Thank you Treadmill Factory for making the purchasing component of fitness most enjoyable.
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