The Modern Shop

Really not a good experience. Ordered a couple of times and was never kept up to date on when to expect delivery. Had to constantly follow up myself which seems a bit ridiculous when spending thousands of dollars. Further, the shop is now trying to get positive review by offering a 500 dollar gift card. The irony is that at the same time as offering this, they are claiming that they don’t pay for reviews while others do. Edit: So if it’s critical of your, shop it’s fake ? Seems legit. Further, you are slandering your competition for paying for review while literally doing it yourself. The fact that you can’t see the hypocrisy is a bit wild.

This store should not indicate that certain items on their website are "available to order" when they are not. I placed an order 5 months ago. No receipt or order confirmation was sent. I followed up every month or so and they kept pushing the date out by a few weeks. They never initiated communication or apologized. I'm currently trying to cancel my order. I have a lot of patience and empathy for small businesses through the pandemic but I've never experienced such terrible customer service. Completely unreliable online shopping experience.

Received a beautiful dish drying try and drainer. It’s made my small space looks so much more stylish and fun. I hate the looks of the usual counter top dish dryers but absolutely obsessed with this one! I’ll definitely be ordering more soon

I was thrilled when I found out that I could order Jonathan Adler items from Canada. I had to wait for awhile for my order to arrive but your online customer service was excellent - I received prompt, informative, courteous replies addressing all of my concerns about the special gift I had ordered. The gift was a huge success. I will definitely order from you again.

Short version: Incredibly frustrating purchase that I am attempting to cancel after waiting almost six months with still no idea when I will receive my order despite multiple follow ups, all initiated by me. Long version: I placed my order on Oct 13, 2021. I knew at that time that the items I bought would need to be ordered from the manufacturer. The information in my order confirmation email indicated (verbatim): "Shipping usually takes approx 4-8 weeks for most out of stock products although some take up to 16 weeks." Eight weeks put delivery in early December, while 16 weeks would have been the beginning of February. - Dec 9: I followed up just after the 8-week mark asking for an update and indicating one of the items had been intended as a Christmas gift. I specifically asked "Is it likely to arrive in time for Christmas at this point?" Response received the next day said "The Salt Cellar [Christmas gift] should arrive within the next week." No other information/context was provided. I took that to mean yes, I would get my order in time for Christmas. - Dec 25: I did not get my order in time for Christmas. - Jan 6: I followed up again asking for another update. I did not receive a response. - Jan 30: I followed up for a third time, a few days prior to the 16-week mark. Response on Feb 1 was that one item had arrived, the second (salt cellar, the one that was supposed to "arrive within the next week" in early December) still outstanding. I was told that item should get there "later this month [February]". - Mar 13: fourth follow up (five months after placing my order) in which I requested that the in stock item be shipped out and the salt cellar be refunded. Response the next day gave no new timeline for the salt cellar and a $24 fee to ship the item that they had in stock. - Apr 5 (today): fifth follow up, I've asked to have my entire order cancelled and refunded. Shipping delays may be out of the shop's control but their communication with their customers is absolutely IN their control, and they are failing at it.

I have placed multiple orders with The Modern Shop over the past year and I have never been disappointed! My order always arrives in perfect condition and in good time. When there were delays outside of their control due to Covid, they communicated with me on where my product was and when I could expect it, which I really appreciated!

I am a repeat customer. We have recently downsized and have been challenged when furnishing a smaller space. The Modern Shop has many unique and stylish choices which have fit well in our home. Since many items originate in Europe, orders may take awhile, especially with supply chain issues as a result of COVID. Not only is patience a virtue, it will reward you in the end as nice things do arrive for those who wait! I have always received a response when querying about the whereabouts of an order. As I have always been pleased with my purchases, I have yet to return an item.

Love this site! They offer a lot of stuff normally only available from retailers outside of Canada. Easy, quick shipping. Some items are ordered-in and may take some time, but as it happened we were only ordering in stock items and they were in our hands within 2 days from Ottawa to Toronto. I'd be fine with waiting for special order items, too, but if you're feeling impatient or have time sensitive needs, like gift giving for a particular date, check the In Stock section. Lots of great stuff there!