The Dessert Indulgence Ltd

Wonderful fresh baked goods

Most amazing cheesecake in Kingston. Love the new online order and delivery service.

I did not enjoy my customer experience here. I looked online for the best dessert place in Kingston to order a special birthday cake for my S.O. I stumbled across this hidden place and decided to try it out. I ordered a blueberry NY cheesecake and placed the order in via email at least a week in advance. It was a little inconvenient because I wanted it ready on Saturday and they're only open on weekdays so I had to hold the cake myself so it wasn't freshly made. I was assured that I will get my blueberry NY cheesecake on the Friday before the birthday celebration. I had someone go pick up the cake on my behalf as I wasn't able to pick it up myself. They charged $38.00 for an 8" cheesecake taking either cash or cheque. This is a little pricer than I thought but this was for a special occassion. Come Saturday, I travelled from Toronto to Kingston for the celebration. Everything went very smoothly and I was so excited to have the cake because it is my S.O's favourite flavour. I was so disappointed when I open the box to see that I did not get what I ordered. It was just a plain cake. I took a picture of it and decided to send the owner another email saying that the cake isn't what I ordered and that the sauce was missing. I got a reply back the next day with a small apology but also something that I found very unprofessional: "We realized the mistake soon after she had left, but had no phone number, or any other way to contact you. I was not sure if you would see your email on time, even if I had sent an email. " She claims she doesn't have a way to contact me but in fact she does have my email which is a way of contact. Additionally, the fact that she knew that a mistake was made and did not notify me, even if I wasn't able to get the email in time, was very unprofessionally in my opinion. As the owner of your own store, I think they should have the due diligence to notify their customers of their mistake. I was not offered any sort of compensation for their mistake and I probably won't get one at this point. This is just my experience here and unfortunately, it wasn't a very pleasant one.

Saima is both a wonderful person and an incredible baker. I had her and her team cater all the desserts for a business networking mixer this winter. They were a hit! Everyone loved everything they made. Both the quality and the value get a 5 star rating without question. I would highly recommend!

Great cakes and customer service. This is second time we ordered and cakes were great

When it comes to bakeries in the Kingston market there is no shortage, however Dessert Indulgence stands out against the rest. We've had the ability to acquire their services on more than one occasion and their work is breathtaking. You can see their love and passion for their career through their baking masterpieces. If you're ever looking for a baker for a special event or just a delicious bakery to try then Dessert Indulgence is for you!

I'm living next to Montreal in Quebec province. Wanted to do something special for the 50th anniversary of my very good friend who's living in kingston . Found this place, WOW, what a super great customer service, the owner was very nice helping me with my demands(cheesecake) , making a perfect delivery on time and from what my friend says, it's just delicious. Now next time i go to kingston, i definitely have to go get me some cheesecake from "The Dessert Indulgence ". Thank you to the team of "The Dessert Indulgence " for making this special occasion even more special.