The Chandlery

Name: The Chandlery
Address: 367 Poulin Ave, Ottawa, ON K2B 5V2, Canada, B, Canada

4.4/5 ★ based on 8 reviews

Contact The Chandlery

Address :	367 Poulin Ave, Ottawa, ON K2B 5V2, Canada
Phone :	📞 +878
Website :	http://www.thechandleryonline.com/
Categories :	Marine supply store ,
City :	B

367 Poulin Ave, Ottawa, ON K2B 5V2, Canada

Best Marine supply store in Canada

S	Steve Saul on Google ★ ★ ★ ★ ★ Shipping was prompt. They may be a wonderful store to deal with in person, but beware of online shopping. I emailed them after receiving what appear to 1-1/4" spinnaker pole ends instead of the ordered 1-1/2" ones but heard nothing back for over a week (and still waiting). Same thing when I'd once emailed asking about small turning blocks, that question must have been about items too small to even merit a response. Trust me, other large marine suppliers actually reply to queries. Sometimes Chandlery website has an item the others don't list, but the other guys will order stuff in quickly based off just a part number (they have access to massive catalogues of stuff beyond what's on their website). Lesson learned.
T	Thomas Devisscher on Google ★ ★ ★ ★ ★ This store and it's staff are dishonest and will not honour their word when it comes to returning unused, unopened goods. If a staff member communicates the return policy innacurately, the least they could do is accommodate a good faith customer. We will never return here nor will we ever recommend this place.
B	B A on Google ★ ★ ★ ★ ★ Always helpful. Usually have the supplies I need. If they don't they'll order them. Great customer service. Always have good sales.
S	Stephen Ord on Google ★ ★ ★ ★ ★ Communication is terrible. Waited twice over 4 days for return phone call and never got a return email. I ended up ordering a Holt Allen bailer (almost $100) after calling to find out more about it. I even asked about the thickness of hull that it fit and was told that they did not know. So I ordered it anyway and thought it should fit but if not I would return it. It arrived and turns out it needs a 7.5 mm thick hull and mine is only 6 mm. So after 4 days and 4 phone calls (which you only get voice mail) and an email, I finally got a call back. They say CLEARANCE items are not returnable even if I'm purchasing another more expensive replacement. Apparently that is common knowledge, although it not announced on the website. So because they have limited product knowledge and don't communicate I am stuck eating $100. Never deal with them again
D	Dale Skoreyko on Google ★ ★ ★ ★ ★ No response to emails of phone calls. Placed an order in Feb, not a single response from them despite repeated attempts. They got my money, I don’t have my dry bag APRIL, They refunded the $$ after posting this review
B	Beth Tyler on Google ★ ★ ★ ★ ★ Great place to buy parts for your boat, friendly staff and helpful advice. Be patient as there are some supply issues due to the pandemic. Call and leave your phone number and they will call you back.
K	Kevin Rushton on Google ★ ★ ★ ★ ★ We had a very unpleasant experience today. We went with the intention of spending several hundred dollars, including a new shore power cable, but instead walked out after five minutes without spending a dime. The store looks closed / out of business from the outside, with the main sign removed and only a small sign in the window. The inside was about the same, with boxes strewn all over the floor, empty shelves, no price tags or signs, and a general impression of disrepair. If they were undergoing some kind of renovation, there was certainly no sign to that effect. There was also no apology for the mess from the salesperson, who looked up from behind the counter when we came in but never said a word - not a hello, how are you, can I help you find something - nothing. On the way out we passed a female staffer in the aisle who couldn't even be bothered to make eye contact, let alone speak. As another reviewer said, we felt very unwelcome. If we're not appreciated as customers we'll take our money elsewhere. Unfortunately, as the saying goes, you only get one chance to make a first impression, and this one was not good. There will be no second chance.
C	Caleb Fargal on Google ★ ★ ★ ★ ★ Some staff very helpful and a pleasure to deal with (thank you Matt!), others either aren’t helpful or have little knowledge of what they are selling. Steve knows his inventory very well and can often get obscure parts for old boats. Return policy is pretty limited (e.g. ordered a part, it didn’t fit, and despite being brand new in packaging and unused, they charged me a restocking fee and would only give store credit). However, more often than not, they have what I need for my old boat or can get it and their pricing is usually pretty competitive.