The Brick - Ponoka

Brenna Fessler was fantastic at the Ponoka Brick store helping me pick the perfect furniture for my home. Went over all the extras which was super helpful. Go see Brenna everyone! Thanks so much.

We've been to this location numerous times over the last two years. Each time, Blane Edwards was top notch. Professional, honest and courteous. Thanks Blane!!

We just purchased a new bed and it was a great experience! Blane was super helpful with helping us pick out the right mattress and got us the best price possible.

ZERO customer service, zero satisfaction. It started with the pickup of my two beautiful leather chairs. There was no one to assist me in Ponoka to help me load them into my vehicle. The only reason I went to pick them up in the first place was because of the delayed delivery date. We order 90 % of our purchases from Amazon, and were reluctant to even give The Brick a try in the first place. We did, and that is what lead me to my opening statement. I placed these beautiful leather chairs in a room that gets very little traffic. No children sitting on them, no children reclining in them. They were more for show. No pets touching them. Cleaned regularly with leather cleaner. Problem: one of the incorrectly welded arms snapped, making one of my chairs fit for the garbage. I called The Brick office in Ponoka, they told me they would see what they could do, and get the manager to call me ASAP. Four weeks later I decided to call back as I heard absolutely nothing from the manager. After a brief conversation he made it clear it was out of warranty and they couldn't help me. I then proceeded to call Head Office and leave a complaint with them. They had the same manager call me back, and tell me the same thing he had already told me, with no additional ideas as to creating some customer satisfaction. The second phone call, much like the first phone call, simply wasted my time. Now instead of 90% of my purchases coming from Amazon, it will be 98%. P.S. My beautiful leather chair is on it's way to the dump today.

Had an issue with my bar stools not being the right height and they went over and beyond to rectify it. Serra was knowledgeable and extremely helpful. Great customer service!

Serra Hodges is one of the best sales associates I’ve deal with. She is so nice and very approachable. She even help us loading the couches to our truck. Thank you Serra. You’re the best. We appreciate your help.

This was my first visit and purchase from The Brick in Ponoka. Very nice kept store and we'll laid out. Was quickly greeted by Erica V and shown where to find their selection of ovens. Erica was very knowledgeable and friendly to deal with. She was very professional throughout the whole experience from the start to my making a purchase several days later. 5 Stars to Erica and The Brick Ponoka!

Thanks to Logan ,Blaine , and Serra for the great customer service. I had a concern regarding a recent purchase ( the product not the service). Logan contacted me And ensured I had appropriate resolution. I chose a store credit. I will be happy to shop there in the future.