TD Canada Trust Branch and ATM

terrible. wish soon i can close the account. They dont want to work Lazy and finding excuses

Thank you Lori for upgrading the credit card that I had! You noticed that my old credit card had no rewards at all and now I can earn cash back rewards. You are very personable and provide excellent customer service

Stopped using TD Bank 12 years ago due to poor customer service, but opened up a new account with the Shawnessy branch over a month ago. The teller took all my up-to-date information and gave me a new card. Since I did not receive any statement yet, I called the customer service # on my card. It took 15 minutes to get an available rep who had to put me on hold 3 times to ask superiors for advice over another 15 minute period and who finally told me that they sent my first statement to my old address, a home I sold 12 years ago, despite them having my new address. Not any help from the customer rep., couldn't answer my simple questions. Seems things haven't changed. I'll cancel my account and stick with CIBC, I think. Disappointed.

After trying to get through to TD online to set up an investment account with no luck my husband and I both left messages last week with this branch. Today being Thursday I still had not heard back so at the end of the day decided to pop over to set up at appointment. Arrived at the branch at 3:45 - they close at 4 - remember I only wanted to make an appointment. I was told they were not taking anymore customers. Kate came out from inside the branch I explained my situation and was told by her that they reopen tomorrow. I was explaining my situation to her and she began to walk away I called her out on it as that was rude - especially from a company who prides themselves on customer service. I then commented that with service like that I am considering pulling everything from TD - she commented with a fine, do what you have to do, with an I don't care gesture. Thank goodness this isn't my home branch - otherwise I would be pulling my whole portfolio. I will also be reaching out to my TD Investment rep with my concerns and hope this isn't ignored. These are tough times and I am usually the one who is super positive and I am always the first one to smile but I also believe the situation could have / should have been handled differently. Again I did not need a teller or to take too much time - at 3:45 on a Thursday - I just wanted to make an investment appointment. I did ask her name and told her I was going to give a review again she had an I don't care gesture and walked back inside. This is someone who should not be in any type of customer service role.

Their custom service is horrible. Furthermore they are not professional. They don’t know what they are supposed to know. Shame!!!

Using TD over 10+years and this is the worst branch ever. If its not urgent, please save your precious time and go different branch. Even supervisor can't keep their words. If you want what you wanted to do to be done, avoid this place. Waited patiently for 3+month now and still not done.

Our stressful, miserable, unprofessional mortgage lending experience. Background: Should have shopped around, but TD had a good rate and we had finally found a home after months that was in our price range. Put in an offer and had a 2 week time limit to complete the mortgage. I had gone into a sister TD branch to get an idea what mortgage we could safely afford with a 20% down-payment, but this branch was closer to where we were living at the time. -First meeting, they advised us we would need a 35% down-payment to buy the house instead of the 20% the sister branch had advised us on, with the exact same financial details we had been approved on at the sister branch. -In determining our down-payment the mortgage adviser failed to take into account our security deposit on the house, causing us undue stress as we scrambled to pull money out of my RRSP savings to make up the difference. -Failed to communicate issues as the deadline approached, leaving us to scramble for out-of-province paperwork at the very last minute. -Communication with our mortgage handler was so bad that I literally had to visit the branch on the deadline date and advise management that our house was closing that day, as she was unavailable. -And finally, failed to obtain an appraisal in time for our possession date, forcing us to sign a release making us liable for the difference in value Do yourself - and your heart - a favor and get a mortgage anywhere else.

Been dealing with TD (formerly Canada Trust) for over 30 years. Service has been on a steady decline for the last 5 years. (While their profits go up). Tried to get a few temporary temporary checks while they ordered me new ones (used to do that all the time) and the clerk looked at me like I had three heads. So, I called their customer service? line and was indeed told they are no longer available.. OK, final straw after many other recent issues, they have now lost a long time customer.