TD Canada Trust Branch and ATM

Worst experience ever. I am with TD for a long time, and worked with other TD branches very well but this one. From the manager to employees are not professional at all. They don’t answer your calls and emails. I was there for my property tax payment. Not only they forgot to file my property tax payment, the bank is asking me to pay it from my own pocket. Then Why I have my mortgage with the TD? Please don’t bother to work with this branch at all.

WORST experience! Employee I dealt with doesn’t know how to do her job well, and there is no attention to customer service. I previously had a GREAT experience at other branches. Takes numerous visits to sort out issues. Waited 40 minutes for an appointment and the advisor did not acknowledge me though a message was sent to notify her that I had arrived. I wasn’t informed what documents to bring with me, so had to then make a phone appointment for which she was 20 minutes late for (and no one notified me that she was running late). They just expect you to wait around for them?? I’m here yet again (why? I don’t know. I should have learnt by now and went to another branch.) Looking to transfer products and they’re having such a hard time, I honestly think they don’t know what they are doing. They wanted me to go home and they’d contact me once they’ve figured it out. All for a simple credit card product transfer. Not sure if it’s a manager/supervisor that came to assist at some point, but if she is, I’ve never encountered such a disinterested manager!!! She could not care less about the service they are PAID to provide!! After speaking to 3 people at the bank, and 2 people over the phone while at the branch, they eventually put me through to someone in the insurance department (as I had questions about the advertised travel benefits that come with the product I was looking to transfer to). This person gave me the “add on fee” for 21 day medical travel insurance, which was well higher (more than 20% higher) than what Pacific Blue Cross quoted me. I questioned this. Surely if I am getting insurance through my credit card, the deal should be better as it should be quoted as a “group rate” for TD clients?? The lady from the insurance company basically said that “TD doesn’t have any member benefits with their insurance products”. What a joke!! In the end, asked them to cancel my transfer to a new product as I’d like to look into transferring to a different bank instead. Apparently a $10 Starbucks gift card is supposed to make up for the hassle, which is insulting considering how many hours of my life they wasted.

WHY ARE THE ATMS LOCKED ON A SUNDAY. You have double doors for a reason, there is no need to lock paying customers out of using the services we all have a right to 7 days a week. The world doesn’t stop on Sundays. Really frustrating TD.

Had one of the worst banking experience at this branch. I had my appointment booked at 4 got there and had to wait for 5 mins and then when I finally went into the room with Maria who was in the middle of helping. Out of nowhere this lady Lydia Li walked into the room and said I’ll be helping you and take over and then she had the audacity to say I’ll be getting call for another phone appointment shortly and then you have to leave the room and I have to take that call so she can help other customer and then you can come back. Which seems super unprofessional to me. I would never want to go to this branch where there is no professionalism at all.

I read the reviews of this branch and i thought people were exaggerated but, THEY WERE RIGHT. Customer service experience is REALLY frustrating and negligent at this location. Dominic the “supervisor” had such a bad attitude and not helpful at all. I hate to do this review but i think people should be aware before coming here.

This branch has the worst customer service. If you call you will never get through, the hours are terrible and they barely have financial advisors working. Better to use a different branch such as the 6th St. location in New Westminster as your home branch.

They have a gigantic lineup with only one person working. Everytime I come in and go to the teller they're constantly socializing amongst eachother while I'm standing there trying to get my banking done. Definitely do not go above or beyond to help their loyal customers.. This entire branch falls short.

This branch is one of the most ridiculous branches of TD Bank. Considering that TD Bank services have changed a lot and have become much weaker, this branch presents this shortcoming much worse. The inexperienced staff in this branch are not even able to arrange a simple appointment. After a whole delay and a whole irrelevant question, they make an appointment for two months, and when you arrive at the appointment at the appointed time, you realize that this Date not recorded and time lost.