Swiss Chalet - Mississauga

Epic Fail on customer experience. Placed a pickup order and when we arrive they tell us half the order items are not available. We compromise and take what is available and then they forget to pack 2 side salads. You guys are definitely going out of business with this attitude

The staff were wonderful and the food as usual good. The only big issue I saw was the floor. It was slippery and oily very dangerous to walk.

This location is one that we have been frequenting for decades (we followed the restarurant when it moved from a strip plaza at the same intersection). We attended on Friday April 22nd for an anniversary dinner for my parents and the manager asked young hostess to inform us that we could not bring in the cake that I was carrying in my hands due to "covid". This was shocking, especially since we had just celebrated a birthday party on February 15th with our own birthday cake. I brought my cake back to my vehicle and then proceeded to call Head Office, who were completely useless and told me that I needed to speak to the restaurant owner. I asked the manager for the owner's name and contact information and was given her business card only to find out a few minutes later that the owner was there at the restaurant. I eventually spoke to her and explained how incredibly disappointed I was. I also told her that the manager of this location is rude, unprofessional and has absolutely zero skills to be working in the service industry. The manager told me that I was in fact "allowed" to bring in my cake, as long as I kept it at my table, rather than in their fridge. Clearly the information that the manager gave us was incorrect and I feel that my family was being "picked on" and quite frankly, descriminated against. If it hadn't been my parents' anniversary, we would have left and gone to another restaurant. However, our party of 13 people stayed and paid over $200 for our meals, even after being mistreated. And for the record, we called other Swiss Chalet locations and they have no problem with patrons brining a cake AND keeping it in their fridge as well. I suppose after 25+ years, we will no longer be frequenting this Swiss Chalet location.

Chicken was dry, we were there a group of 5 and if you did not use the chalets sauce you could not swallow the chicken. The kids dirt and worms desert must have been a week old. Pudding is supposed to be smooth not like a jello

Dining available. Nothing beats Swiss chalet, the chicken was cooked perfectly and juicy. Fries were also done well, not too crispy and not undercooked. My bun was a littler too hard for my liking. This was also one of the only Swiss Chalet I've been too that offered water with a wedge if lemon to wash your hands. It was really awesome that they still did that. Social distancing measures are in effect. You enter through the front doors but leave through the side door. Great dining experience.

I was happy to try their spicy chicken sandwich. It's actually on par if not as good as something like Popeyes. The spice sits just right and with the side of fries it just adds to the experience. Delivery is always quick with Swiss chalet and we appreciate it. Our delivery came within 15 minutes and the driver still apologized which wasn't needed. If you were a big chicken sandwich lover and haven't tried to Swiss chalet one yet I suggest trying it because it's really good.

Typical Swiss Chalet. The food was exactly as expected to the corporate standard. The server was attentive and friendly. Neither the food or ambiance will WOW anyone, but it was comforting to know that the quality was what I expected. Definitely not disappointed and will return when I happen to be in the area. Four stars is my way or saying "excellent". I reserve five star for unexpected fabulously fantastic.

I requested well done on the grill. When the chicken was served it had no grill lines but the server said it was well done and on the grill. I started to eat it and it was pink inside. I told the server and she kindly told me she would replace it. When the new order came out I was speechless. The server never once came back to ask if everything was okay. She didn’t even give me eye contact. She offered my friend a refill and even a take out container. When I asked for the store number she told me it was on the receipt. If there was 0 star option, it would be a definite 0.