Subaru of Sudbury

Non-responsive sales team. I have tried calling them couple of times as I am looking to buy a new Forestor. Phones are picked at réception and when transferred to Sales, no one responds.

We drove down from Sault Ste Marie on Friday November 4th for our first service. We were in and out within an hour When the service advisor said our car was done, I thought he was kidding. I am very impressed with the service we received. Thank you

In September I was passing through Sudbury on my way back to British Columbia and was in need of a 20K service. Emily managed to book me in for an 8:00 am appointment and Fred, the service manager, got me into the shop right away. Fred put two technicians on the job and the work was done properly and correctly. I really appreciate the effort they both made to get me in as soon as possible and back on the road. Many thanks.

Quite disappointed with my experience of purchasing my first vehicle here at Subaru Sudbury. First off, I was not informed of all warranties when negotiating a bi-weekly price that I would be comfortable with. The day I went to pick up my new vehicle and finish off signing all paperwork I was then informed of additional warranties to add as an option (like tire and rim coverage which I obviously had to take because of our Sudbury roads being terrible; this resulted in a jump of bi-weekly pricing). Along with not being informed that the Contract Registration Fee varies and could change from their estimated $60, jumping to $166.88. Secondly, they made an error with the contract (keep an eye on this and always read) and tried giving me less of a discount than agreed upon. Third, my new vehicle was not completely detailed and still had streaks on the windows and green chalk on rims when I picked it up. I was told to go in at a later time for them to wash my windows again but I live over 45 minutes away from the dealership and It's not worth the time or gas to go there just for them to "detail" my car windows properly the second time around. Fourth, I never received the email as of yet from Subaru with my registration information to sign up on their My Subaru/Starlink app in order to use the car starter feature, along with other setting features all done virtually through the app. Though the staff at Subaru are very kind, they seem to have an excuse for any and all issues that may come up; reasoning from either the staff being new, their protocols being different than other dealerships and their headquarters being the blame for myself not receiving my registration email. They can be quite defensive as well when I'm expressing my disappointment in what has happened. However, they did try to offer me a $50 store credit (which wouldn't get me anything really) but they ended up giving me a free set of rubber weather mats instead to compensate for the disappointments that occurred. Plus, be cautious when leaving a security deposit because if you don't remember to get the refund back after the excitement of picking up your new vehicle, they may not remind you before leaving, because I was not reminded and had to drive back the next day while expressing some disappointment. I felt like just another person being used for a sale and for my money while being given all the excuses for all the mishaps that occurred.

I'm giving 1 star based on the terrible customer service I received. I had to wait 5 months to get the car I ordered. At first they told me maximum 3 months and then it got extended. During the wait I had called them numerous, times left messages and emailed them but they don't even care to reply back. I have never experienced such horrible customer service.

Amazing experience. This was the only dealership that was offering the exact car I wanted for the lowest price even during this terrible market for cars. I drove all the way to Sudbury from the GTA (4 hours) and it was well worth it! Christina and James were great and helped make the experience of buying quick and seamless and I was back home with my car the same day. Highly highly recommend this place to anyone looking for a car!

I just received my new vehicle and I am very happy. Andrew went out of his way to help with all questions and concerns. He is very personable and quite pleasant. I also spoke with Matthew in finances and he also was very personable and has laughing eyes. This team is fantastic. I highly recommend this dealership.

Sales team does not return messages, does not follow through on promises or call backs. I was ready to put down a deposit on the car this past Monday (was just waiting for a couple pictures by email), after several phone calls and voicemails I finally got the sales guy on the line and then he tells me a friend of the GM is interested in the car and they can't take my deposit. He promised to call me back later that day to confirm if the car was still available or not. No surprise he did not call and the car is still listed. I work in a client service industry and was appalled at the lack of any customer service from this dealer.