Stubbe's BrandSource Home Furnishings

Helpful, friendly, efficient & went the extra mile for my online/phone order! I’ll definitely be back for more purchases! I really appreciated the small town feel of customer service from Alli! You made a big decision easy and we can wait for our NAPOLEON PRO BBQ to arrive!

We ordered furniture from the showrokm, and were aware that it would take 6 - 8 weeks before delivery. The store is bright, clean and well set up. The sales associate was very friendly and most accommodating. To our delight the furniture was ready before the expected delivery date. Every communication was pleasant and professional. On the day of delivery, our furniture arrived on time and was delivered by two very nice young men. They couldn't have been more accommodating or helpful. It is often that customers complain about everything that went wrong, however we have no such complaints! We know where we will head when we need more furniture!!!! Thank you for making our shopping adventure so enjoyable.

Very pleased with the technician who came to work on my problem. I got next day service and my refrigerator issue was resolved and back in business in less than a half hour. I recommend this service department.

Disappointment is immeasurable. Greeting was immediate = 1 Star All employees seemed to be preoccupied on their computers, not one individual did a follow up or assist my requested needs. (In Store time approx 1 hr) Customer Service failure on all counts Note: I was the only customer in the store Unbelievable...........

Had a great recent experience buying furniture here. Very satisfied with the quality of the product, quality of the service, and the quick delivery. They are helpful, professional and pleasant. Thank you to Dave & his team!

What a waste of time to shop at. Was greeted after 5 mins of wandering around and passed of between employees to wait for what seemed the only person who could actually sell anything. All employees seemed to be preoccupied on their computers and only after 30 mins did someone come up to me and ask if they could answer my questions on the main saleswoman behalf. Turns out that the recliner that I was actually quite interested in buying would take SIX months to come in. The only other customers in the store were a pair of old ladies that they actually wanted to help. They have some really nice stuff though.

My mother and I first visited Stubbe's on December 3, 2021. We had the pleasure of Katie assisting us in our purchase. Sadly my mother passed away and we had to cancel our order. I have never been so impressed by an individual. Katie's patience and compassion is by far the best I have ever experienced in a retail setting. Katie, thank you again and Stubbe's you now have a client for as long as I reside in Tillsonburg.

In summary - 4/5 expensive brand name appliances are no longer working and have been replaced by another store. Customer service is terrible. Stubbies does not stand behind the products it sells to assure a positive customer experience. We purchased 5 appliances (fridge, stove, washer, dryer, dishwasher) from Stubbies 3 and a half years ago for a large sum of money. It has been nothing but issues from day one. First off, they sold us a dishwasher that was missing parts, so it flooded our kitchen when we turned it on and caused significant damage to our flooring. They couldn’t get the same model to replace it, so we ended up having to pay an additional amount for a different model. The new model was sold to us with a faulty flow meter, so it did not work. They had a service technician come out to repair. It was a month after purchasing the dishwasher before we could actually wash dishes using it. The dishwasher has consistently performed poorly since and did not meet our high expectations given its price point. Then our washing machine starting having issues. We had the service tech out on multiple occasions to repair it, to no avail. They replaced parts and eventually told us we needed to contact the manufacturer and they couldn’t help us further. We continued to have the same problems, but just put up with the fact that the washer sounded like a freight train every time we ran it. After two years, the appliances were past their warranty. The washing machine completely stopped working, so we had to purchase another one. Soon after, our fridges condenser quit. It would cost more than the value of the fridge to replace, so we were forced to purchase another fridge. Last week, our dryer stopped working. All in all, the only appliance we haven’t had severe problems with is our stove, but even then I had to replace one of the valves. In my mind, appliances should last more than 3 years, especially if you are buying them from a brand name supplier. We shopped at stubbies and paid a premium because we believed we would have appliances that lasted closer to 10 years. We couldn’t be more wrong, and stubbies throws their hands up and says we have to contact the manufacturers, refusing to stand behind their products. I would save your money and avoid Stubbies. We have had much better success and customer service from another company. If they were not worth something in scrap, I was ready to drop the four junk appliances on their doorstep. Furious.