Staples Print & Marketing Services

Has what you need to get your printing done for your business or your home. Also plenty of stuff available in store for purchase that you can't find it many other places downtown. Prices could always be better but you have to go with the option you have.

Bought a Epson printer here that had the black ink cartridges stolen from them despite the tech verified sticker being still intact. Edit: Brought the printer back and was fully refunded, appreciate the staff being so kind but still a huge hassle for nothing

I bought ink cartridges for my HP. It came out to 100 dollars. I realized I bought the wrong cartridges. I went back and couldn't find my receipt. I asked for an exchange. They said we will give you the last lowest price which is in Vancouver. I live in Ottawa. It was a 30 dollar price drop per cartridge. I kept the cartridgess and will sell them on Kijiji. Their reasoning was ridiculous. So now I buy my HP cartridges at Best Buy. You've lost me as a customer.

Big variety of commodities for work, life, home office and productivity. Well organized place, helpful and friendly staff.

Ive had several negative experiences that put me right off Staples altogether. They failed to follow through when they said they'd hold an item and wouldn't offer anything to make up for clumsy errors they made that resulted in us not being able to take advantage of a special sale. Then they refused to order items from another outlet even though their website says that is a service provided, they refused to stock items they didnt feel were profitable enough, but were normal items other locations stocked. They literally refused to sell me an item, they said, because it was so inexpensive they just didn't want to bother. My friend and I both have to count every cent, and didnt have any way to buy the more expensive options, but these were items they were supposed to sell. When I asked how they could act that way and refuse to follow store policies the assistant manager answered with contempt in her voice, "we have a Starbucks, we're a transformational experience", and other weird snotty buzzphrases. My friend and I who both had really insulting experiences are on Provincial Psychiatric Disability and it felt like the way we were treated was because she could tell and she didn't want us in her store like we weren't good enough to shop there. It was humiliating and disappointing and there was no one to report it to because it was the manager treating us this way. My friend seemed very hurt. He is a two-spirited First Nations person and said he had had this kind of experience before and felt judged and rejected. I was very angry and felt there should have been some consequences except there were none. i dont recommend Staples at all.

My experience with the photo center was bad. The white lamp behind the person being photographed makes the person's photo darker, because the camera's flash is not enough to offset the light. Yes, the photo is enlightened later in the computer, but you can say the color of clothes has changed (e.g. a navy jacket is pale).

No wonder they have 3 stars. Still too many in my opinion. Absolute worst customer service on the planet. Don’t shop here. They won’t be there to help you if any of the shady products they sell end up failing even with it their 1 month warranty.

I very simply and politely asked about my FedEx package and was very rudely responded to for not having my ID and not speaking loud enough…