St. Paul Dodge - St. Paul

I bought my jeep here. I'm the only one who drives it and brings it for repair and this shop, for the last 2 years, still has to search for my name every time because they insist on putting it in my husband's name. Grrrr. I went for a fix for a factory recall this time. It went well. Last time I booked in for service I tried to get a roof rack installed. After asking several detailed questions about my vehicle they gave me a quote. They made me pay for the part before I even got to the shop. When I arrived they told me the part I paid for needed another, never mentioned in the quote, more expensive part to mount the rack. I am still angry. I refused the service then and I still don't have a roof rack. I will choose another shop for future repairs, too.

If there where 6 Stars to give I would give 7! I cannot say enough how much the staff at this dealership pulled together to help me get the truck I wanted. It starts at the top, Miguel an amazing manager knew I was coming and had the truck I wanted clean and waiting out front when he greeted me upon arrival. He set me up with both Ben and Keith (sales team) who work together to make sure I had exactly what I wanted. Their pricing IMO is basically unmatched in the area and I would imagine there are very few dealerships in the province that could and would match them. As a small local business, it is always a challenge to acquire new trucks and I had to wait approximately a week, week in a half to get financing sorted out. Justin in finance had to deal with constant messages from me heckling him day and night wanting updates. He did it and never showed a signal sign of annoyance by my persistence. Even the parts team was awesome and gave great advice and suggestions. I see that there are a few less than 5 Star reviews and that completely surprises me as I dont think you could find a better dealership with this kind of customer service. I feel like I have made a whole new group of friends with the experience I had at this dealership. Disclaimer: I do not work for St. Paul Dodge LOL, I run a small lawn care business call "Just-In-Credible Lawn Care Services Inc." and I will buy all my new trucks from this dealership because I believe in building a strong relationship with your customers and St. Paul Dodge is IMO the Gold Standard! -

We spent a lot of time looking at various vehicles with Bob, and he was so helpful! A great, no-pressure environment, and the owner Miguel checked in with us as well. Highly recommended for their customer service.

Great Experience with the Service Dept.My Journey had to be towed in with unknown issues. They called and updated me, took care of all repairs needed and were very easy to work with. When we picked it up, we had questions and the tech who actually did the work came out and talked to us so we understood what was done and why. Great bunch of people and will be using them again for our service needs.

Great honest service. Customer service is very friendly and helpful.

Stopped in for a quick oil change while we are on holidays. The service was excellent! They took our truck in right away, one tech worked during his lunch to get us in and out quickly. The ladies at the service counter were helpful and friendly. Will come back here again if the need arises.

We're from the Edmonton area - we started our search for a pre owned vehicle. We had a few different options in the city, but each time every dealership made it such a process even with simple questions - we felt like we never knew what to believe and then add in the millions of high pressured phone calls in a day. So we started to expand our search out of the city, and we're so glad that we did! We ended up finding a vehicle online at St Paul Dodge, but we had questions before making the drive out there. No problem at all - Ryan answered everything we needed and was super clear and straightforward - I can't tell you how much we appreciated that after the experiences we had before. We knew even if the vehicle turned out to not be the one for us, we wanted to work with Ryan to find one that would. We put a deposit down to hold the vehicle until the weekend so we could drive out there. Brenda got our financing all done up beforehand just in case we decided to take the vehicle so we could save some time out there. She was so great and so easy to work with. Once we got there, the vehicle was right by the door first thing in the morning waiting for us. Miguel greeted us and let us head out for a test drive. At no point did we feel any type of pressure while we were there. Miguel, and the rest of the staff were so friendly and so helpful - it felt like you knew them forever. We decided to get the vehicle, and were so pleased with the deal they gave us. At no point did we feel like we were being treated unfairly - they even did more for us than what we expected, we are so thankful! Thank you so much to the team at St Paul Dodge - you made a very stressful situation for us sooo much better! Highly recommended, we'll be referring everyone we know out that way - worth the drive for sure! You guys are stuck with us now haha.

My headlight wasn't working. They checked out and didn't charge me. Instead, they wash my Jeep for free. Very impressed with Alexandria in service. Very professional.