Splash Pools & Spas
3.7/5
★
based on 8 reviews
Contact Splash Pools & Spas
| Address : | 1143 Tighe St, Manotick, ON K4M 1A3, Canada |
| Phone : | 📞 +98 |
| Website : | http://www.splashottawa.com/ |
| Categories : | |
| City : | M |
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Donna C on Google
★ ★ ★ ★ ★ I would choose Splash Pools again From 5 years ago during installation and to this very day received the best quality customer service. From office staff like Stacey ? to Stephano my pool Tech and Blake our service technician- you certainly are the front end people I would of chosen. Mike Kudoo to you and your staff on building and maintaining the highest level of customer service You guys Rule !! Thanks, Donna
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Craig M on Google
★ ★ ★ ★ ★ UPDATED(2021-05-28): Horrible to try and get service from this company. No one ever picks up the phone or returns messages. I've been waiting patiently for a hot tub cover for over 1 year. Was offered a third party cover for $800 and gave my CC details for the purchase. I was told I would get a call in a week or two before the order - 3 months later - nothing. No contact. No phone pick-up. No returned messages. I am no longer giving your company business.
OLD REVIEW:
Quick and professional service. Initially I balked to myself at the high winter service rates (169$ for 30 min and $49 for each additional 15 min) to be honest; but, this is the cost for 2 service guys and they are fast, friendly and knowledgeable. Likely the final bill was less than paying a service tech that is unfamiliar with Arctic Spas and doesn't have the parts on hand.
As other reviewers noted - best to email service rather than call. Quick e-mail replies.
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Morgan Bristow on Google
★ ★ ★ ★ ★ Excellent customer service and extremely knowledgeable team. I was very impressed with all aspects of our projects, completed on time, on budget with a high attention to detail. I can only imagine the additional supply and operational challenges of operating during a pandemic but Splash delivered and delivered safely. Highly recommended.
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John Lester on Google
★ ★ ★ ★ ★ Excellent service provided by friendly people, particularly Victoria. My latest experience was winterizing my hot tub, which maintained the high level of service provided by Splash Pools and Spas.
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Tina Goodyear on Google
★ ★ ★ ★ ★ I was extremely impressed by the quality of work, the quality of the equipment provided for the pool, and the rapport built and maintained with Geoff and Mike throughout the planning and installation of our pool. Splash pools has a huge team that quickly and expertly completed the installation to ensure that my family was using our pool in a matter of weeks following the commencement of the dig. When we received our final bill there were no surprises. I wholeheartedly recommend this company for providing inground pools and spas.
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Nicole Lemieux on Google
★ ★ ★ ★ ★ Dear consumers please beware. We had great services … until the last payment made for our inground pool. After installation workmanship is questionable - winter cover springs left in the pool (cover does not let the client know how quick the job was done, screws left and heater cover left exposed, major pleats in the liner, etc. Still many outstanding issues remaining to be resolved even if calls are never returned (dare you to call!) and yes when you do reach them … their moto is it is never our fault .. always someone else. So sad as the installation crew for the inground pool were outstanding .. but the management and client services … well really left to be desired!
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Emilie Brenning on Google
★ ★ ★ ★ ★ Hot tub tech is incredible, very knowledgeable and friendly.
10/10 would recommend that you ask for Tavis.
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Steven Bowser on Google
★ ★ ★ ★ ★ I had ordered a very specific replacement part that came in when they actually told me when it was coming in. I had asked Victoria to put it aside. I was coming from downtown....so. bit of a jaunt. I knew they closed at 5pm and my Google Maps was saying I'd arrive at 5:08. I actually went up to the window and saw a guy coming towards me. Explained that I was late and yes. Rylan (I hope I got the name right); on his way out, had NO issue taking care of me. Put his bag down and rung me happily through.
THAT folks. Is hard to find in an employee and in a company. He said he had been there for about 4 years, so, someone is doing something right to keep him happy and to have him swing open the doors Fter he had closed up.
My experience has also been great at the Hunt Club location; but this was just awesome. 6 Stars for Rylan (if I have the name wrong PLEASE correct me) and 5 Stars for Splash! Oh! 5 for Victoria! :)
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