Spirit West-Outdoor Approach - Calgary

This was my first experience with Spirit West. Not very happy here. Ordered February 11 online $15 of fabric. 2 weeks later...no tracking, not shipped. Emailed Scott and he said he would mail it out real soon. He respond to my email within days. However, it’s now March 27 and where’s my fabric? There’s something going on there at Spirit West. I hope every one is good...cause this is no way to run a business. I’m gonna try phoning them.

Pleasant experience from start to finish! I had a vintage one-piece snow suit that needed to be taken out a little through the hips... turns out men in the 80's were non curved and skinny. Steve was nice to deal with and had my suit back within just over a week like he told me he would be able to manage. They are definitely busy though and I had called to ensure they would have it done that day I was told I could pick it up. The custom work that needed to be done turned out perfect and was great quality, with the additions barely noticeable compared to the original colours. They used similar material to match, of course. The price was exactly as I would have assumed, and for a student like myself was still very reasonable.

Great, high quality repairs! Fixed multiple jackets and snow bibs. Very happy with the work. Thank you

Theses people are simply awesome ... designing, manufacturing & repairing outdoor gear in our own town. Quality you can count on. They simply go to all extremes to fix it ... when most perfectly fine (but 'broke') gear lands in a land fill. Committed folks here - I'll happily do my best to support this home grown YYC business.

Very poor! Sent some stuff in for repair, they claimed that they have a independent contractor that does the work. They said it wouldn't take too long but took 2 weeks longer and had to go in and ask why it was taking too long. When it was finally returned the repairs were not well done, stitching was not complete, places where the straps had been replaced was not sewn up correctly so they had to redo it taking even more time. My advice go somewhere else.

Horrendous experience! If no stars was a possible rating Spirit West would get it! I placed an order online at Spiritwest.ca and for 10 days didn't hear anything so I made an order inquiry through the 'contact us' form on their website. I didn't get a response so at 17 days after ordering I telephoned and was told it was going in the mail that afternoon. I asked to be emailed the tracking information. No tracking info ever arrived. So at 30 days after ordering I called again. No apologies were given but I was promised an extra yard of $10 fabric for my troubles and that it would be mailed that day. Having already heard that empty promise from them before I told them I'd have to inform Mastercard and do a chargeback as this was 30 days and the last day to get my money back. That threat FINALLY got my fabric shipped and no surprise-I didn''t get the extra fabric promised. Steer well clear!!

Terrible. Absolutely terrible. Steve. You shouldn’t make promises to people that you are either not competent to keep or don’t have any intentions on keeping. All the bad reviews are true. I found out the hard way. Do not hope for the best. Do not bring anything to be repaired to Spirit West. From November 15, when I brought my Exped Megamat Duo mattress to Steve at Spirit West for repairs, I have been back seven times because every time I was promised that my mattress will be ready. First, I was told to come back in 2 weeks, then 3 days, then next day, then come back in an hour and so on. However, every time I had a chance to see my mattress, it didn’t even look like anyone did any work on it. The first three weeks it was even laying untouched in the same exact spot under the Steve’s big table exactly where I left it. And every time I was given excuses such as: “I don’t know which one of my two machines to use, or I am still contemplating on the best approach here.” For 5 and a half weeks? Contemplating? Really? For example: Thursday, December 9, I was told that the repair “wasn’t quite ready, but it will be finished in an hour.” Not only the repair was not finished in an hour, but I haven’t heard back from Steve for almost 2 weeks after that. After waiting for 13 days for the promised text message, on Tuesday, December 21, I went to Spirit West only to see for myself that no one has even tried to repair the mattress. I really don't know what kind of a problem Steve has (read between the lines), but it is a fact that every time I came, Steve gave me an empty promise just to get me out of his shop, and as soon as I left, he did absolutely nothing to earn the money he already took to repair my mattress. When I finally picked up my mattress on December 22, it looked terrible. Just look at the pictures. It looked like a five-year-old played with hockey tape. On one picture you can see how Steve melted part of the mattress wall together. How? Why? It wasn't the part that needed to be repaired. The side wall that wasn't damaged before Steve's handy job, damaged now. On the other picture you can see the burn marks in the wall of the mattress where the fabric almost melted through. They weren't there before Steve took on the repair job. Cutting the corners, not giving a damn, rushing to get rid of me? Or is it the best Steve is capable of? I personally, would be ashamed to take money for something that poorly done. Without much hope, I took the mattress home to check if the leak at least was fixed. As I expected, the mattress was losing air faster than I was pumping it in. I have spent the last two weeks since then, trying to find somebody (except Steve at Spirit West of course) to repair my mattress, but now everybody refuses to touch it as soon as they look at the pictures of Steve’s handy job. Thanks to Steve, a $600 luxury camping mattress went from being damaged but repairable to garbage, in only five and a half weeks. So, don’t say I didn’t warn you.

Stopped by to get some seam sealing tape and elastic for my own DIY gear repair. The gentleman there also made a custom chest strap for a backpack that I had lost some of the pieces. Lots of maps and guidebooks for sale and was cool to look at the gear they make.