SMRO Auto Repair And Service
4.9/5
★
based on 8 reviews
Contact SMRO Auto Repair And Service
| Address : | 849 Boyd Ave, Ottawa, ON K2A 2C9, Canada |
| Phone : | 📞 +7977 |
| Website : | http://smroauto.com/ |
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| City : | A |
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Maria Deckinger (Masha) on Google
★ ★ ★ ★ ★ We took our 15 year old, nearly 500K km highlander to Robin for advice on what needed attention to keep it on the road another couple of years. Robin was thorough, professional, knowledgeable and gave us great explanations and recommendations on what to do and what was not worth it given the age of the car. There are many mechanics who would just have given you a long list of things that you'd pay them for ... not so Robin. He was really looking out for us and our pocketbook with sound, balanced advice
It also helped that Robin is very warm and personable. A really nice guy.
SMRO will be our go to for all car repair and maintenance in Ottawa
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Philip Kay on Google
★ ★ ★ ★ ★ From reception to the workshop floor Robin and his team provided terrific service well beyond what was required. Robin solved some major electrical problems in our 1991 Roadtrek RV so we could get back on the road.
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Alain Lalonde on Google
★ ★ ★ ★ ★ SMRO provided me with the best automotive service I've ever received in 30+ years of owning many vehicles. It's that simple. I had some check engine light codes showing up for a little while due to a faulty O2 sensor and some wiring that had been gnawed at and damaged by rodents.
The local Subaru dealership here in Ottawa (which I won't name - lol) quoted me around $3800.00-$4000.00 to replace the entire wiring harness as my only option so that’s when I decided to give SMRO a try to see if maybe there was another more reasonable solution - while fully expecting that there might not be.
Long story short, rather than sell me on replacing the entire wiring harness ($$$$) Robin suggested we do an electrical ghost search to isolate and fix the issue at the source. I knew that this could have went either way given that troubleshooting electrical issues can potentially be time consuming and expensive with no guarantee of success. Robin and his crew nailed it down and fixed things up! I was elated.
Robin and his team went way above and beyond my expectations – by far. While I was at it, I had other miscellaneous work done; full front brake servicing, new pads and rotors on the back brakes, exhaust adjustments to sort out a sloppy trailer installation that introduced some rattling noise and left some wires exposed to potential damage… Anyway, job well done. Thanks Robin. You took a huge amount of stress off my plate, and the car drives like new. I can’t thank you enough.
Cheers – Alain
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matt gray on Google
★ ★ ★ ★ ★ Went in to replace my front brake pads. Fair prices and the were knowledgeable and friendly. I’ll definitely be going back for other service needs.
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Donny Wiggans on Google
★ ★ ★ ★ ★ I was having trouble with the gate of my truck that we drive in the mud to the cottage. I got home from the cottage and it would not close. I phoned everywhere but they were booked for weeks with snow tires. I saw all the positive reviews at SMRO and gave them a call. I got Robin and he said he was busy but would try to fit me in. He cleaned all the mud out of the gate of my truck and got me back on the road when no one else would look at it. Thanks to Robin and his staff! I will be back!!
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Mike on Google
★ ★ ★ ★ ★ After reading several reviews for several different car repair shops in Ottawa, decided to give SMRO a try.
My wife and I drove 2 hours to get to Ottawa and yes, it's hard to find a good mechanic that is not only honest, but informs you and shows you what needs to be done on your vehicle.
I'd drive from Montreal to Toronto if it meant great service!
After replacing all 4 Wheel Bearings (was expecting only one), some front suspension Stabilizer Bar Links, an oil change, and extra $$, our car runs smooth. Peace of mind for the upcoming winter.
Robin takes the time to not only show you what needs replacing, but explains your options as well. You can actually see them working on your car. Unlike some shops and most dealers where you have no idea what's going on.
Thx to Stephanie as well. Would highly recommend them and will definitely be back. Not too often I hope! ;)
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Nicole Bedford on Google
★ ★ ★ ★ ★ I LOVE this mechanic shop. They are so honest and they provide very friendly service. They explain car problems with patience and they don't fix what isn't broken. Their invoicing is clear and they give the customer a sense of what to expect and when a repair is essential now or in the near future. I also really like that appointments can be booked online. Overall, a fantastic mechanic shop with knowledgeable, professional, and positive service!
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Russ on Google
★ ★ ★ ★ ★ I just had my exhaust fixed here after getting a quote from another mechanic. Lets just say I found out what the other mechanic was trying to do after speaking with Robin. Was about 500$ cheaper and the service was just exceptional. Stephanie is very sweet at the front desk as well. My truck sounds even better than it did before I had the exhaust issues! Beyond happy with my experience here. Thanks so much.
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