SmartStop Self Storage
4.6/5
★
based on 8 reviews
Contact SmartStop Self Storage
| Address : | 480 S Service Rd W, Oakville, ON L6K 2H4, Canada |
| Phone : | 📞 +9778 |
| Website : | https://smartstopselfstorage.com/find-storage/on/oakville/480-s-service-rd-w |
| Categories : | |
| City : | K |
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Jane Whyte on Google
★ ★ ★ ★ ★ The agent was very helpful and I was taken care of and my contract was expedited promptly.
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Michael K on Google
★ ★ ★ ★ ★ I chose to end my storage unit rental due to seeing the lack of maintenance which led to a cockroach problem I noticed in the last 2 weeks. I took a picture and then decided to call to leave my unit end of month. While two girls were spraying for the roach problem (while pretending it doesn't exist here), I asked to purchase some moving boxes, and the first XL box I used had a dead roach sticking out the cardboard and pieces falling out before I could tape the box. The employees I just saw denied the possibility and were treating me like I'm crazy to call it out. The taller girl was extremely condescending and accused me of showing a pic of roaches from "somewhere else", as if I have time to do so. Then she makes a comment that the boxes can't be sold anymore when I say I don't trust using their merchandise given the reason I could be spreading eggs at my place. I wouldn't expect these two sloppy looking employees to understand the concept of clean, especially in a time of COVID-19. The washrooms don't get cleaned for days at a time - where I see the same pile of dirt on my next visit.
I DO NOT RECOMMEND THIS DISGUSTING PLACE!
The pics I posted were deleted on the review page unfortunately, and still waiting to hear from this District Manager. My expectations for a positive outcome are non-existent based on how these employees still have jobs here. Garbage company
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Amanda Pires on Google
★ ★ ★ ★ ★ Reserved a unit online (price was valid till oct 1). Arrived on sept 25th ( our moving day) and was told they can’t honor the price and the unit would cost an additional $30 per month!
Spoke to 3 representatives who were unable to assist and was told they needed to escalate to the District manager. Just ridiculous that they can’t honor pricing when I have the email confirmation stating everything. Waited for 2 hours never received a call back. Awful customer service!
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Hannah Matthew on Google
★ ★ ★ ★ ★ Came in to buy moving supplies and girls at the front desk were very friendly and helpful. The office and property was nice looking. They even helped me bring it to my car. Would highly recommend SmartStop for Moving supplies!
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Travis “tj” Carbis on Google
★ ★ ★ ★ ★ I had to move to a smaller apartment so i did not have any where to put my extra stuff Halloween/Christmas decorations i have a lot so i stop in to get a number for how much it was going to cost me and after hearing the price i had to jump on it. no way i was going to pass this deal. The staff walked me around and after seeing 3 different size units and that they have a bathroom for customers to use when they are there. The staff walked me over all the paper work and answered my questions
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Al N Sky on Google
★ ★ ★ ★ ★ Rentals are very reasonably priced and unlike other storage places there aren’t any hidden fees.
The front desk was extremely helpful , Jessica explained in clear terms the charges for future months and discounts that were applied
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Sherif Salib on Google
★ ★ ★ ★ ★ Was looking for a storage, so I sent a request online. The next morning I got a follow up call from Stacy, she was very professional in explaining the availability and prices and general rules. Today I signed the contract, after a walk through the facility.
Very pleased with the service, especially Stacy
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Paul Anderson on Google
★ ★ ★ ★ ★ I have been renting storage space at the SmartStop location on the South Service Road in Oakville for a few years now, and I have no negative experiences to report. Staff are always very helpful, and the facility is kept clean and secure. Cumulative increases in the monthly rates over the last few years have been significant, though not excessive. A SmartStop customer loyalty program of some kind might be worth considering.
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