The Deck Store (Oakville)
4.2/5
★
based on 8 reviews
Contact The Deck Store (Oakville)
| Address : | 454 S Service Rd W, Oakville, ON L6K 2H4, Canada |
| Phone : | 📞 +97777 |
| Website : | https://deckstore.ca/ |
| Categories : | |
| City : | K |
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Steve Snow on Google
★ ★ ★ ★ ★ I have purchased 2 decks in the last 10 years for two different homes. The quality workmanship from the team at The deck Store,Oakville is outstanding! The people are terrific. As a matter of interest, I asked for the same install team on the second deck, as we were so pleased with the first. Why am I writing today . . . I contacted the Deck Store to do some minor repairs after 7 years of use. Normal wear & tear in my opinion, and not under any kind of warranty. I called and booked an appointment. I learned I was dealing with the President (Stan) who quickly scheduled a time the very next day. Girsh the tech who did the minor repairs was terrific. A real gentleman & great work. I asked for the repair invoice form Girsh who said Stan would be in touch. I reached out to Stan wanting to pay for the work provided & promptly received word back that this was a "NO CHARGE" repair. I'm amazed after 7 years but this simply proves the caliber of the Deck Store Oakville. They appreciate your business and the after sales service is like I have never seen before. I highly recommend them and they stand behind their products & workmanship.
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Rakesh Mistry on Google
★ ★ ★ ★ ★ Over the past few months we have been working with The Deck Store in Oakville for our deck project and I cannot stress how much easier they have made the experience. We worked with Jessica who has really been patient and very informative, which has helped us figure out the best products for our deck project. We originally looked at Trex, and Timbertech but every time we wanted to buy it was sold out at other locations. We decided to try visiting The Deck Store and our dream project was one step closer. We told them about our issues which was common during Covid but they recommended another composite board that we really liked for the fact they were solid boards, capped all around and at a price point within our budget. So we ended up going with Tiva for our composite deck because of its quality and reasonable price points. We also bought TivaCoat as I was worried about the framing over time being exposed to rain and snow and rotting but also because of the close proximity to a swim spa. The TivaCoat was really easy to apply to the joist and framing boards and wicked away the water easily when I did the old water test a few days later. Now that we have finished the framing we are just waiting for the swim spa and laying the deck boards around it. I hope to share photo's when its all complete but cannot thank Jessica and the team enough for recommending a product meets our needs and budget.
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karen stolee on Google
★ ★ ★ ★ ★ WE HIRED THE OAKVILLE DECK STORE TO REPLACE THE WOOD RAILING ON OUR 6 YEAR OLD DECK STORE BUILT COMPOSITE DECK. WE HAD VERY SPECIFIC CUSTOMIZED REQUIREMENTS. ALL OF THE STAFF AND MANAGEMENT WERE PROFESSIONAL, PATIENT AND RESPONSIVE TO OUR QUESTIONS, CONCERNS AND PICKINESS! I CANT SAY ENOUGH ABOUT THIS COMPANY'S SERVICE AND CUSTOMER CENTRED APPROACH TO BUSINESS. THE COMPANY PRESIDENT , STAN WEILAND, CLEARLY SETS THE STANDARD FOR HIS EMPLOYEES AND WALKS THE WALK. KUDOS TO KAREN, MIKE, YVONNE, MARC AND SHANE.
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Denise Hughsie on Google
★ ★ ★ ★ ★ For many years we have wanted to build a deck, but we just couldn't get our head around all the different material options. We live in Georgetown and you guys are our nearest store. So we popped along one Saturday morning in November figuring we'd be the only customers, only to find they were a few patrons. Well Jessica was wonderful, not only did she ensure that we were not ignored, when it was our turn she was fun and pleasant. She honestly took the time to listen to us and what we were after and made some great suggestions. It's kinda daunting when there are a multitude of board colours to choose from. She patiently waited as we took down samples.. then ummed and errred and even let us take them outside to see them in daylight. We choose a winner and left Jessica with our deck plans. She completed our boards calculation (with Alan's assistance) and we returned to pay our deposit, she was just as amazing and pleasant as the first time around. Unfortunately our boards were on back order from the manufacturer so didn't arrive when estimated, however Jessica kept us well informed via email and/or phone. Once available Jessica made sure to update us (even though she was not going to be in the office). Our boards arrived as scheduled and carefully delivered by Marcel. The boards were installed this week. We are beyond pleased! Jessica gets all the kudos - THANKYOU!, but I also have to shout out to Alan.. we only had 1.5 boards left over after installation, so he definitely is a board wizard. Thankyou Deck Store, we will definitely be back
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Gail Walden on Google
★ ★ ★ ★ ★ We can not say enough about the service and quality product we received from The Deck Store in Oakville. The entire team was very easy to work with and paid attention to details to ensure the final product was a good one. Shane, Bill and David are dedicated individuals, good communicators, and fastidious about their work.
It is wonderful to finally have a deck that does not require consistent maintenance and we are very pleased that the ceiling under the deck has made our space much cleaner and brighter. Excellent job!
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Jill Wood on Google
★ ★ ★ ★ ★ Absolutely thrilled at the quality and craftsmanship Robert and his team at the Deck Store built for us in our back yard. Using tiered and angled decks, modern materials like Art Panels in privacy fencing and matching gates, our boring, builders style deck, has been turned into an amazing backyard oasis. They listened to our wants, needs and desires and came up with something we could only dream about. Never been happier and never had so many compliments on our outdoor living space. We can thoroughly recommend them.
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Goofin Around on Google
★ ★ ★ ★ ★ The yard staff are exceptional. Easy to deal with.
The office staff- not so much. Run around on the phone. Looked irritated when we walked in. Never smile.
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Dalton Charters on Google
★ ★ ★ ★ ★ Amazing, Great experience with the Deck Store! Top notch!
We started our deck project with another contractor and the craftsmanship was so bad that we had to fire them.
Lucky for us, The Deck Store was able to step in on short notice and get a fabulous crew to come out and undo the sub standard work that was done. If we didn’t fire the previous company we would have had an unsafe deck.
Stan and The Deck store crew were very professional and built a solid, beautiful deck for us. We can’t say enough about Junior and Felix and their attention to detail and high quality craftsmanship.
A lot of contractors think they know how to build decks but if you want it done right go to The Deck Store. You get what your pay for.
Stan and Terry were both great to work with from the beginning (Design concepts) to the end of the project. They answered all of our questions and were always available to talk with us.
We are very happy customers since our backyard is completed to our high expectations!
We get a lot of compliments on our new deck and we always give a shout out to The Deck Store.
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