Servus Credit Union - Ellerslie Crossing - Edmonton

Nice bank. The girl at the desk went out of her way to help me get a last minute appointment at another branch

Great branch with friendly staff. They have done a lot to help me get my finances on track.

Its 12:30pm and I've been in line for 15 min only there was five people ahead of me and two behind me and only two cashiers working and one of them is training a new one. If your going to make us wait that long at least have a water cooler or something to keep us refreshed.

bank tellers are really good such as Angela one of the best i dealt with but financial advisors are cluless , one of the worst i've had..good branch but it seems tellers have better knowledge than some advisors ..

Back in 2010 a New branch opened up near my area and the new local servus credit union sent out flyers offering $150 for opening a new checking account with a condition of a direct deposit, deposited into the new checking account for at least 6 months. I did all that and when the six months came, went to the advisor to collect the $150 and I was told by the advisor that the flyer/coupons is missing and that I didn't give it to him when I opened the account. I opened the account after only asking all the requirements and had the flyer with me that I gave to the advisor. So I went back again with basically getting told the same answer as before. I called the main head office to file a formal complaint and was advised that the issue would be resolved quickly and that someone would contact me very soon. Well someone did call me and it was the same advisor that claimed that I didn't supply the flyer/offer. It's been almost 6 years and to these day I still think about my horrible experience with SERVUS CREDIT Union on 1004 Ellwood Rd SW, Edmonton AB. It Would be nice if the issue could be resolved but here I am wasting my precious time for a useless $150 that I basically don't really need.

was told I don't need an appointment to open an account. so I went in today. I was told they only have 1 person available and is currently with a customer and they close in 1 hour and that's it. not much help nor value for people. I called and I was told to just come in and was turned away. not even a suggestion to make an appointment for next time just. will close in 1 hour and no one can help you. thanks for nothing. that's probably why this location is at 3 out of 5.

If we could give zero we would. Without going into the personal details, they are fraudulent. They are incapable of communicating without lying and playing the school yard blame game. They have very limited understanding of very basic and simple finance considering that is their job. Every member of the team will tell you something different just to get you to join Servus, and that magical money they promise you will make just by being with them will become less and less each person you speak to. Do not ever forget that if you join Servus through a mortgage broker you will NOT gain any returns through profit shares as they, unlike other banks, use YOUR money to pay the mortgage broker even though they are in fact paying the mortgage broker to obtain larger numbers of clients. It is quite the scam they have going and we ultimately had to report them to the provincial ombudsman to get anything sorted out. Even their managers do not understand how mortgage penalties or IRDs are calculated which is basic finance! A simple separation which took us only 4 weeks to sort out between ourselves and our lawyers amicably, took Servus 7 months to figure out on their end just so they could drain more and more money out of us in penalty payouts and mortgage payments. The penalty payout was worth never having to deal with anyone from Servus ever again. They first calculated the penalty over $2000 short "in error" and refused to honour the number they had communicated to us. Then they went on to demonstrate their incapacity to list the very basic legal documents we would need to get to them to complete the separation of our mortgage, resulting in 3 separate legal appointments and legal fees for us. Atrocious customer service and time wasted we will never get back. As our mortgage broker told us, they are only a slightly better deal for your mortgage rate sometimes, but they are never worth the headache if you require any form of assistance. Our mortgage brokerage has blacklisted Servus as an entity, never again to recommend them to their clients in future. Please be warned, if you have any other option, please for your mental health sake, use any other financial institute.

Very good service. Cooprative staff