Service Canada Centre and Passport Services

Name: Service Canada Centre and Passport Services
Address: Bay Centre, 1150 Douglas St 4th Floor, Suite 450, Victoria, BC V8W 3M9, Canada, W, Canada

3.3/5 ★ based on 8 reviews

Contact Service Canada Centre and Passport Services

Address :	Bay Centre, 1150 Douglas St 4th Floor, Suite 450, Victoria, BC V8W 3M9, Canada
Phone :	📞 +8
Website :	http://www.cic.gc.ca/english/passport/contact.asp
Categories :	Government office ,
City :	W

Bay Centre, 1150 Douglas St 4th Floor, Suite 450, Victoria, BC V8W 3M9, Canada

Best Government office in Canada

D	Digital Earth Analog Mind on Google ★ ★ ★ ★ ★ Honestly, super polite and courteous. Great staff. I arrived at 2:45pm and had my passport at 11am the next day. Unlike surrey passport centre. I arrived at 3am. Was twentieth in line. And didnt even get to see the service agent.
H	Hannah Dunn on Google ★ ★ ★ ★ ★ I wanted to share my experience of a walk in client who has a travel date (june 19th) and has lost their passport. I lined up today inside at 6:40am and had at least 50 people in front of me waiting. The earliest somebody had gotten there was 2am allegedly, unsure if they had to wait outside until a certain time or if they had been inside the whole time. I ended up inside service Canada by ~9:20am, at which point I was turned away because my travel date was not close enough. It states on the website that you will be served if you travel date is within 10 days which mine is 10 days out, but it seems to have changed to 2 days. The people working there are kind, they’re just trying to do their job. I’m sure they have a lot on their plate so don’t forget to be kind to them! Nonetheless it is a gong show. I have an appointment for tomorrow morning that I booked a few weeks ago as a back up, I went as a walk in this morning as it worked better for my schedule. Goodluck to those in a similar position to me!
Z	Zach Bates on Google ★ ★ ★ ★ ★ Posting here in the hopes to save somebody else time and effort during their passport application process. This office currently has a policy that mandates they will only put you through for an application if you can provide proof of travel within the next 25 days (including a reciept and itinerary). It is unfortunate that this is not made clear upon arrival since this is a direct contradiction of the first page of the application document which states that they advise you against finalizing travel plans. I have nothing against the staff members themselves, however, I do feel that it would be in the interest of both themselves and applicants to state this clearly as you are processed into the line.
K	Kenneth Stewart on Google ★ ★ ★ ★ ★ I arrived around 11:30 on a Wednesday, and was processed almost immediately. Everyone---entry & exit security plus staff---were pleasant, cheerful, polite, and helpful. The nice lady who received my survivor's benefit forms was knowledgeable and efficient. Great experience! Thank you.
D	Daniella Perdomo on Google ★ ★ ★ ★ ★ The line was really long for the passport, but everybody at this office is doing their very best to serve everyone’s needs. They are all very graceful regardless of how busy it is. Thank you for the wonderful staff, the security guards, and thanks Julie for being so kind and helpful with my passport application.
C	Caleb Burness on Google ★ ★ ★ ★ ★ The level of care and concern when dealing with people that have been trying to receive passports for over 6 months at this facility is absolutely disgusting. We have been told to go her, there and everywhere back and forth constantly. Now, 24 hours before we are supposed to be flying out of the country, we have essentially been told that it isn't their problem that they cannot do their job, and to come back another day to maybe get anywhere with the passport processing. Not a single person was polite or helpful. Yet another Canadian government facility with no clue how to actually do their job. Must be a consistent theme. I'm getting awfully sick of this b.s. government and their useless operations. Disgusting!
R	Rex L on Google ★ ★ ★ ★ ★ As of May 16 2022, for walk-in passport services, they only accept travel within 10 days. And the wait in line could be 3-6 hours if you can't book appointment. Also avoid Mondays - you're fighting 2-day worth of people from the weekend. If you're full prepared with your applications, the staff would finish with you at the counter within 10 minutes, which was my experience. You can download the forms with all the steps and requirements on the passport website. Many of 1 star reviews lately are just unfair. Your poor planning/preparation does not constitute other people's emergency. By now, from news and reports, you should be already fully aware of how overwhelmed the passport offices are. Know that not only do they do passports but also provide social benefits to those in need
C	Claire Oppermann on Google ★ ★ ★ ★ ★ I applied for my daughters passport September 2020, and it's now May 2021. I still have not received it. I had wait on the phone behind 700 people, and five hours. I finally got through for them to say that they were sorry they should've notified me, but they need a different copy of my separation agreement which is 12 years old. So after waiting a month from the court registry to get another agreement and after sending it in they now need to talk to my ex-husband who has filled out the application form, and has signed it. My daughter is now 16, and qualifies for the adult passport. I paid for the passport six months ago, and every time he calls he's in line behind hundreds and hundreds of people, and he just doesn't have the time during the day while he's working to wait online for five hours. I have no idea why they want to talk to him in the first place. Meanwhile they are in possession of her birth certificate for 8 months now. This entire entity needs a major overhaul, and managers need to be fired.