SEPHORA Lethbridge - Lethbridge

I guess I wasn't worth being asked if I wanted to be part of their point system. Better yet, I wasn't even worth a " hello how are you". I even mentioned I had never been to sephora and was replied to with " oh you never been to sephora?.." I was waiting for maybe a skinny on the down low about what they are and how they operate for sales and what to expect if I was a returning customer but instead I received silence at checkout. Overall an awkward and disappointing experience. For the record, I KNOW what Sephora is and what they carry but never been to my nearest location as it's newer and well I personally havnt set foot in the mall for almost 2 years. So EXCUUUUUUuUSE me for not staying up to date.

Have been in twice recently now and both times found staff incredibly helpful, patient, kind, and non-judgemental. I absolutely appreciate the staff at this location and love the store.

I am a long time customer of Sephora whenever I would go to a city that had one, so I was pumped when they opened up near me, but my experience was not as great as I was anticipating. I have been in multiple times, and every time I have needed help finding the right product for my skin. When I attempted to get an associate's attention, I either noticed them rushing away from the area I was in, or the associate I managed to ask for help seemed annoyed with me. I felt rushed when trying to find the right product, the associate's behavior was less than ideal. I noticed the associate was almost attempting to guide me somewhere and then leave without listening to my full concerns. I went in one time looking for a long lasting liquid foundation for oily skin, and a colour match. The colour match was well done, but I was offered what seemed to be the first foundation they thought of, a foundation that I later researched to be for dry skin. I just felt as if I was a nuisance to the associates and that I should have just chosen something myself. I hope this issue is reconciled because I genuinely enjoy this business.

Today was my first time at Sephora! And I loved this experience. All of the assistants are very kind, nice and professional!!!!!! They helped me to choose a perfect eye-palette that fits my skin tone, and eye color! As well as an ideal body scrub for my very sensitive skin!

Update: went in again today (I've been 292464525274 times, since my first time) and Mick was amazing. He found me a contour stick and showed me the magic of Dr. Jart for redness... It's always a great experience but I was really impressed with his knowledge and that he knows where EVERYTHING is! Thanks, Mick! You guys... I've never walked into a Sephora before the opening of the Lethbridge location. Mostly, I went in to see what all the fuss was about, and to see if the stigma surrounding the associates was real. It's not. It seems like they have something for everyone. The store is really well layed out and very clean. I went in for the second time yesterday, near closing time, and actually needed something. I was greeted by Kayshja (thanks for writing down her name), and told her what I was looking for. She immediately knew where to go and gave me some really great options, since I clearly had no idea what I was doing. After I grabbed that, I turned around and saw a body wash specifically for bumps on the skin. I've been struggling for years with this. Kayshja told me how to use it and recommended a cream to pair with it. At this point, I think I'd trust this gorgeous human with my life, so here I am blindly spending money now. I had put down my other bags near the end of the isle, like I own the damn place, and Hannah saw them there and ended up joining my little party. I couldn't help but sing praises about Kayshja and turned out Hannah was her boss (win). Holy moly, these ladies are incredible. Now, stupid me, didn't get the lady's name at the checkout, but she was also super friendly. I was chased on my way out the store by Hannah who handed me a few samples. I am so incredibly grateful as I used the wash and cream last night and I think there's already a difference. Thank you, ladies; I will absolutely be back!!!

Everyone that works here is so kind and helpful. I had never really been into a Sephora before since I’d normally split ways from my wife and do my own thing, but I’m glad I’ve given it a chance. Their staff were super welcoming and asked me how they could help me. When I told them I struggled with an itchy scalp and wasn’t sure if they could help me, they showed me all of my options and the pros and cons of each product. I ended up getting a little set with some minis so I could try the stuff out without forking out a bunch of money. I’ve been back several times (on my own and with my wife) and everyone has always been super nice to me. I think all men should do themselves a favour and give Sephora a chance.

Worst experience I've had at any store, ever. They were watching me like a hawk and following me around. They checked up on me probably 10+ times. Then they kicked me out of the store because they were accusing me of opening up a bunch of their products and using them which is false, and they would know this if they checked the security cameras. Is it because I'm not wearing any makeup, dressed casually, and a minority that they feel they can discriminate against me and then falsely accuse me of things? Don't want to get judged and side-eyed? Don't shop here. Shop online because your computer will treat you better than some of these employees will.

Went in needing lipsticks for my wedding I was going towards KVD and they said Sephora was better so I bought that and every time I kissed my husband at our wedding he got lipstick on his face! Every time!!! So upset I went with what the lady referred to me. You need staff that know the product better. I will be returning stuff I bought