SEPHORA - Calgary

I love sephora and go there regularly. I simply find that the larger locations are best. The one in the Core is crowded and way too busy while the one at Chinook (a larger one) is still busy but was able to help me quickly, kindly and efficiently. I would recommend novices as well as makeup experts to come and discuss here but would recommend going to a larger store for a more pleasant experience.

I usually have a wonderful experience whenever I come to any Sephora in Calgary. Although the one located in TD mall usually is very convenient for me as most of my makeup clientel is located downtown and some days I need to stock up on certain products before work! Although recently I’ve come into the TD location and had two consecutive negative experiences with one of their staff. The first time I had an encounter with this staff member I had come in before doing my own makeup (it was my day off and I like to let my skin breathe). Whenever I usually approach any staff member I am greeted warmly and they are eager to help! Although with this staff member she was very cold when greeting me and when I asked her a few questions on certain products and she arrogantly would roll her eyes (not even keeping eye contact) essentially brush me off with a short answer or would simply not use proper client etiquette. I was taken back by her attitude towards me, I wasn’t sure if she was simply having a bad day or genuinely didn’t want to help. I bought my things and left. On my second encounter with this staff member ( about a week or two apart) I this time had a face full of makeup therefor I don’t believe she recognized me, once again this staff member had a very arrogant attitude towards any questions I asked. At one point I got the feeling as though she was talking down to me and rejecting any knowledge or opinion I gave to her. She didn’t represent Sephora in a positive way what-so-ever and had the attitude as though she was the best mua in the building and essentially would brush off at ANY knowledge I had, meanwhile anywhere else I’ve gone the staff are always super interested in discussing different techniques or products I’ve found to work best on certain skin types/clients in general. Once I ended my encounter with this staff member because of her negative attitude, I saw her conversing with other staff members and she didn’t treat them disrespectfully like she had with me. My second encounter with this girl I made sure to ask another staff member before leaving (who was very warm and willing to answer any questions) what that first staff members name was and she told me her name was ‘Isha’. This second VERY kind staff member asked me after realizing i was leaving unhappy with my experience with Isha, if there was anything else she could to do help before I left (I left empty handed). I haven’t returned to that location and don’t plan on it. I have been to multiple Sephora’s all over the country and haven’t been treated with such an arrogant attitude. This staff member doesn’t know proper client etiquette OR proper customer service and believe the management here need to look into this Sephora member because she does not respect nor represent the Sephora brand positively. Why work somewhere girls are constantly asking questions and wanting to inform themselves on makeup if you’re going to come with a horrible attitude? If any staff member of mine treated clients like this I would fire them on the spot.

Such a good experience there! I have mobility issues and a hard time walking around as well as intense allergies (some to scents and perfumes) and was having a small allergic reaction in the store while I was trying to get shade matched for a foundation and the worker (Zachary) was AMAZING about it. Not only do they allow you to sit in their makeup chairs even if you're not getting your makeup done so that I didn't have to stand, but when I said I needed to go and was having the reaction Zachary (god I hope I'm remembering the name right) got me samples really fast and was nothing but helpful and quick to make sure I got out of there fast. Literally the best Sephora experience I've ever had.

Staff was very friendly and helpful. The one who helped me choose the lipstick was amazing. She gave me the info I needed and didn't push me into buying expensive stuff.

This is the best Sephora I have been so far, Super clean and organised! Everyone is so welcoming. Linde helped me out today, She was extremely informed and friendly. Loved her good energy and passion for her work. So glad I ran into such a nice and knowledgeable person with such a productive attitude !!! I will definitely come back to this store. Thank you Linde!!

This Sephora is pretty good! Staff are generally friendly and helpful, though sometimes it's hard to find someone when you need help. It's also just so annoying that they don't get the same selection as some of the bigger stores like Chinook - I wish they could do inter-store transfers or something. I just want litres of hair care and more Pat McGrath cosmetics at the Core!

Went in looking for shampoo and conditioner. The person helping me was so friendly and quick to help me out. She was awesome!

Received a giftcard purchased from this location as a Christmas gift. Went to use it online but it doesn’t work because the card only has 14 numbers and online requires 16. Sephora help basically told me it was “damaged” despite it coming like that and they can’t do anything about it - it can only be used physically in stores. Product I was hoping to purchase isn’t in the store so ??. Don’t bother with gift cards.