Holt Renfrew - Calgary

They really are towards making sure all your needs get met as quickly as possible while maintaining quality workmanship inside out at fair prices.

Great customer service in the mens clothing section they were able to find the Item we wanted and ordered it for us. Such nice staff !

Nice store but the prices make me nauseous. I walked in just check it out...looked at a pair of running shoes...looked at the price tag...$1090.00 then immediately walked out...don't recommend this place unless you have more money than brains.

The shopping experience has always been good at Holts. I've been shopping here for years but the last couple years had truly been remarkable. I picked a sales associate to help me with shopping and sticked with her these past couple years. She's been amazing! Trully beyond any shopping experience anywhere.

I bought the pair of Adidas's shoes from Holt Renfrew through online and the shipment came from Ontario. This package has been delivered though Canada Post yesterday. But when I opened the box, I found there's a pair of someone 's socks inside the shoes. At the beginning, I don't know why is that since I bought the brand new shoes though online. Then when I looked into the bag. It has another pair of new socks sit outside of the box. That means Adidas's IVY PARK includes two pair of socks for customer. And I got the shoes which has been returned from other customer and that customer is disgustingly put the socks inside. Not only that the socks the picture I took. You can see it has been wore so many times cause you can see the tissue of socks has gone up and being torn. I reported this issue to the customer service. The one who took my case her name is "Vallerie I." She is not only not helpful but even said that if you are not happy then return the package. I was expecting that your company can offer me " the exchange service" cause it is so disgusting and not respectful when you buy a new shoes with someone's socks put inside the shoes I bought. Hello!!! we are still under covid situation and your staff is not sanitizing the return package or at least double check why the customer return and make sure it is 100% not being used. I am thinking that maybe the money I spent on this shoes just 200 something dollars not as important as some other orders, so they don't care my case and just want me to return the package. This is not responsible behaviour at all. So overall experience, I don't recommend people buy their products cause this company is not responsible for the products they sell and after service.

I previously bought a pair of Valentino sandals online, and the strap ended up breaking after only a couple wears. I brought the sandals back not knowing what would happen. Since it was a common issue, the sales associate was super good and offered me a gift card after talking to her manager. She was super friendly and helpful which is uncommon because most times Holt Renfrew associates are not very friendly, so this was a pleasant surprise.

Asian Salesman at Gucci Store is not very accommodating. Didn’t even say Hi/Hello when we entered the store. My husband was the one who greeted him first. We were there for an item exchange. He was questioning my husband if he bought the item in the store even if he showed already the receipt as if my husband was lying to him. I can tell the way he talked and stared at my husband. I know it was a protocol but I felt he was discriminating my husband. Then suddenly a couple entered the store and he left us hanging by the cashier area which I find a bit rude coz he didn’t even say anything just went straight talking to other customers that just entered the store. I’m just gonna say this to you SALESMAN, Even if we’re only wearing casual clothes, it doesn’t mean you can degrade us, as if we can’t afford to buy anything from the store! ?????? Hope next time we can’t see you there anymore????

Holt Renfrew carries higher end products like Nordstrom. However, they have even more high end range than Nordstrom so they fill a niche market. Given their location in Downtown Calgary, they certainly are in the right location. Within their store, there are specialty stores such as Hermès, Chanel, Celine, Prada, Burberry, etc. If you are in search of high end handbags, this is the place to start. Service-wise, they are polite and helpful. We have never had a bad experience here. Sales are decent and happens several times a year. Parking is not an issue if you come after 4 pm or on the weekend as the Core Shopping Centre provide free 3-hour parking underground.