Routes Car Rental

Name: Routes Car Rental
Address: Off-Terminal)Ottawa International Airport, 2644 Leitrim Rd, Gloucester, ON K1T 3V3, Canada, T, Canada

4/5 ★ based on 8 reviews

Contact Routes Car Rental

Address :	Off-Terminal)Ottawa International Airport, 2644 Leitrim Rd, Gloucester, ON K1T 3V3, Canada
Phone :	📞 +
Website :	https://www.routes.ca/
Categories :	Airport shuttle service , Car leasing service ,
City :	T

Off-Terminal)Ottawa International Airport, 2644 Leitrim Rd, Gloucester, ON K1T 3V3, Canada

Best Car leasing service in Canada

M	Mohamed EL_Desouky on Google ★ ★ ★ ★ ★ Very bad experience, where the there were a lot of hidden charges and they insisted on having a G license not a G2 where it doesn't say that on the reservation terms, I also reserved on price line where it says unlimited milage and guess what they limited the milage to 300kms a day. In addition to surprising me with a $1500 deposit against speeding tickets which I didn't account for with my credit card limit. Two weeks Later, I find them charging me extra $160 and they had no explanation to this charge and they said they should reverse it, I send them emails and kept calling to reverse the charge and they weren't cooperative, so I had to dispute their payment at the bank to get my money back. PS. They don't even have a zero deductable insurance policy only a standard one with $2500/$3500 deductable. Horrible experience, I'll never use them again
K	K Papps on Google ★ ★ ★ ★ ★ DO NOT RENT HERE. The price was low, the location was convenient, but what a mistake. I will NOT rent here again. The service was sketchy from the start, with claims of unlimited mileage which are not actually true, home made paper forms to fill out (bc I wanted to use my own insurance), and an abnormally high $1500 credit card hold for a 1 day rental. Then a new charge showed up on my card several weeks later. I spent 2 weeks and countless emails simply asking for the mystery charge (which no one could explain) to be refunded. In the end I gave up, and disputed through my credit card.
C	Charlie Collins on Google ★ ★ ★ ★ ★ I booked through Priceline and nowhere on the website did it mention any cancellation charges and, having rented with a G2 license in the past with different (larger) companies, I assumed there would be no issue. I pulled up to the rental centre (which is not really at the airport) and walked into the dingiest office ever. The customer service rep told me that because of my license I would be unable to rent a car that day, but that I could just go on to my Priceline booking and click cancel. This was pretty annoying, but understandable. He made zero mention of any cancellation fees (probably because the cancellation fee would, several months - even a new year later, turn out to be more than the cost of the booking). I was able to rent a car from a reputable big name company later that day. Fast forward 2-3 months later and a sneaky charge for $56 shows up on my credit card statement (the original booking was only for $36). I emailed the company and got back a completely inadequate response. To retain someone's credit card details for months after an initial transaction and to then sneakily put through additional charges is completely unacceptable. This company is dishonest, shady, not upfront at all. DO NOT TRUST. ALWAYS RENT FROM A RECOGNIZABLE RENTAL COMPANY. I WISH I HAD READ THE PREVIOUS REVIEWS BEFORE BOOKING.
K	Kim Weekes on Google ★ ★ ★ ★ ★ That Aamil guy does not have respect for anyone. He has negative reviews for everyone. This store is very customer conscious and the young lady was very helpful and cheerful. I had no problem helping. She was working alone and did her best to accommodate everyone. It would not kill some of you to be more appreciative and respectful to others who are helping you. I will definitely recommend Routes to my friends and family. Keep up the good work. You are doing a great job. Thanks for helping us out.
A	Aamil Mohammed Ferhath on Google ★ ★ ★ ★ ★ The place was open during holidays which really helped us get a vehicle but really hoped for a better customer experience. The lady who checked out our application didn't come out to get the mileage saying it was almost closing time but instead asked us to go to the parking lot and get the mileage, but in reality the place didn't close for another hour. I am a really positive person but the person's attitude didn't help. Will never recommend this place to someone I know. P.S. The guy at the office while returning the vehicle was far better off, anyway not gonna change my mind! Will never recommend this place.
P	Phil Jackson on Google ★ ★ ★ ★ ★ I booked a rental, and was told the pickup was at the Ottawa airport. When I arrived there was no car and I was sent to another office. I was then told the car I booked was unavailable and that I’d be getting a smaller car. In the document I had signed prior, It stated unlimited mileage, but the woman working said that they had changed that and it was not updated in the agreement so I would have to be paying per kilometre… the whole process with routes was deceiving and misleading. Manager is very rude and condescending. On top of that they want $1500 deposit and there were other hidden costs. AVOID AT ALL COSTS.
A	Alisha Masson on Google ★ ★ ★ ★ ★ DO NOT RENT HERE! They charged my credit card 800$ 1 YEAR LATER after renting a car from them. Obviously I was confused as I have not rented a car from them since my car accident 1 year ago. I looked at my credit statement and they took 800$ from my account without giving me any call or email about the transaction. I called them and the man on the phone said there office was doing an “audit” and that people are being charged now for unpaid rentals. I told him my car insurance covered the rental and he should not be charging me. He then told me that my insurance company declined them because rentals are not covered for me..THIS WAS A LIE. I called my insurance company and they told me 1 year ago they tried to get in contact with them. They also told me this rental company did not make an attempt to contact them either. Thankfully my insurance company refunded me the 800$ immediately over the phone. Had this been 1 week later, my insurance claim would have been officially closed (expires after 1 year) and they would have not been able to refund me the 800$…. Garbage rental company.
V	Vadim Safonov on Google ★ ★ ★ ★ ★ Horrible!!! I reserved the truck with them. Came to pick it up at the very important date of my business event. They screwed up big time. The opened their doors almost 1 hour late and my event was about to start and I still had to deliver items for it using the truck. After waiting for half hour more, they told me no vehicle is available due to flat tire. What kind of car rental is that? I made sure, before leaving, that they canceled my reservation to avoid charges from third party rental agency. 1.5 mo the later my credit card is getting a charge from them. “Nice surprise “ Now more headache to deal with this... Don’t go to this place!!!