Ross Creek laser and vein Clinic - Fort Saskatchewan

Bad communication. They tell me to show up 10 min early to fill out paper work. And no one gives all the paper work. Then I get a phone telling I have to come back to fill out more paper work. I live 45 min away. How abou you email or mail it to me. And respect my time! Dr also had lack of professionalism as he did my consulting with the door open. Then he got mad at me for closing it. Looking forward to when machines replace Dr!

This review is to be for Ross Creek Medical Cinic. I dont know about the Vein Clinic. Ross Creek Medical Clinic of Doctors is the worst medical facility I have ever been unlucky enough to attend. I gave one doctor here the benefit of the doubt for almost one year, reluctantly, as she was sending me to specialists. Since then I refused to return to her but tried two others that were no better (I believe there are only 5 in total!!). Of the three I saw, all were arrogant, rude, dismissive and uncaring and I consistently left this clinic in tears of frustration that the people trained and supposedly available to help us with our medical issues in this province can be so appallingly unfeeling and uncaring. On the contrary, at this clinic you are a billing number and the more of them and the quicker they get them through the better! Heal anyone?? Listen to anyone?? Forget about it!! This last woman today actually stood up and opened the door while I was still asking her what I could do about my constant exhaustion! She was so dismissive she never even responded to me about it! As a result of her opening the door I forgot to ask for a refill of my prescriptions! And I missed two hours of work for that appointment!! Now I have to miss two hours again and go somewhere else!! The only reason I kept returning to this terrible place is that I am 57, new to Fort Saskatchewan, recently diagnosed with an autoimmune disease and family doctors are hard to find. I also like to think I've given people a chance and it's not just me being difficult. But after this third doctor this morning I KNOW it's not just me and I have promised myself that I am DONE with Ross Creek!! I should mention that not only are the doctors terrible but the staff are disorganized and have actually told untruths to my face and over the phone on several occasions (I hate to use the word lies but if it walks like a duck...). If you value your health care you will go to Southpointe or even drive into the city to see a doctor rather than attending this deplorable clinic!

The doctors are great. The reception staff is awful. They don't smile, everyone who approachs is interrupting them. I sat waiting for my appointment only to listen to them argue over who put the wrong patient into the room with the wrong dr. Everyone in the waiting room knew that two people ( who both went up to check on their appointment time) were there for physicals. Confidentiality is certainly not on the list of things to do for them. I personally don't want to go back as I don't want them to know why I'm visiting. I can only imagine the stories they tell outside of work. What happened to compassion in this field?

Had a horrible experience at this clinic. Set up two appointments to meet doctors accepting new patients. The first apt we waited over an hour and then left-never did see the doctor (found out later he had an emergency that morning and was running two hours late-could have told us that when we arrived!) . The second apt, waited 1/2 hr to see her and then she finally came when I had gone to use the washroom and instead of waiting a minute for me, she left. I found her down the hall and had my meeting with her. Although she was unfriendly and curt, I thought she might be thorough so I booked a physical with her. When I went for my physical I had to take a 1/2 vacation day from work, but when I arrived for my apt they told me they couldn't do the physical b/c their computers were down. The doctor didn't even SEE me!! Didn't even try to do PART of the physical!! Although this clinic looked very modern and seemed to have lots of amenities, I found it to be a sh*tshow and a huge waste of my time (not to mention my VACATION TIME). P.S., don't try to call, whenever I tried to it took many attempts as they hardly answer their phones-though I know there is always someone at the desk (I've seen it).

I have never had an issue here. Dr Azer did surgery on me and was great! He was reassuring and kind. He is very straight and to the point. It’s not a bad thing, he just doesn’t sugar coat things. I also come here for walk-Ins when myself or my kid are sick. I’ve had bad experiences at other clinics in town, but not here. So I don’t go anywhere else. They are great with my 3yr old and they are always super friendly and kind. Thank you Ross Creek Medical.

Dr.Henning is an amazing doctor. She listens to my concerns and takes everything seriously. She sees my newborn daughter and knew I was concerned about a couple of things so she sent us to a pediatrician to ease my mind! She even booked the appointment for me! I've never ever had to wait more then 10 minutes to get in and the receptionists are awesome. I've never had problems with booking an appointment

Depending on the day you can get in on time with an appointment if all the doctors are on. However if it's only one or two there is a wait time. Medi-centres we're on average 4 to 6 hours especially in Edmonton so an hour wait isn't that bad.

I've seen a few doctors here and I've had awesome experiences every time! They're thorough yet they don't rush you. My whole family goes here and we've been treated great. I rarely have to wait long in the waiting room even though I wouldn't expect that at a doctor's office. It's a bonus when you get in right away at any clinic.