ROBINSON | Lighting & Bath Showroom - Edmonton
About ROBINSON | Lighting & Bath Showroom
ROBINSON Lighting & Bath is a Canadian-owned retailer of lighting and plumbing. Operating from 32 showroom and warehouse locations, ROBINSON Lighting & Bath offers the widest selection of high quality brands to design-conscious consumers, designers and trades in Canada.
Our vision is to help bring homes and buildings to life. We believe in offering outstanding in-store and online experiences to help select and quickly deliver products. Our knowledgeable online and showroom staff are available to help realize each and every customer's unique dream for their home.
Founded in 1936 by B. A. Robinson, ROBINSON Lighting & Bath has grown to become a leading resource for consumers, designers, custom home builders, and trades in Canada. Our most recent expansion (2017) includes acquisition of Sescolite Lighting in Toronto and Burlington. By early 2020, both Sescolite showrooms will be rebranded to ROBINSON Lighting & Bath and renovated to include both lighting and plumbing products.
Still a family-owned business, we employ over 500 staff Canada-wide and are a Platinum recipient of Canada's Best Managed Companies. We operate responsibly and sustainably and believe in giving back to the communities in which we operate. ROBINSON Lighting & Bath encourages growth and learning throughout our company, and we give our staff not only the product knowledge, but the passion and the ability to inspire our customers to fulfill their functional and design needs.
Contact ROBINSON | Lighting & Bath Showroom
| Address : | 18511 104 Ave NW, Edmonton, AB T5S 2V8, Canada |
| Phone : | 📞 +787 |
| Postal code : | 5 |
| Website : | http://www.robinsonco.ca/ |
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| City : | S |
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Jennie on Google
★ ★ ★ ★ ★ Completely different experience from the day we ordered our sink. Was told it would be there Tuesday. We called Friday, got put on hold while she checked the order and then was sent to voice-mail. Called back was told the order was in but the guy handling it doesn't work certain days of the week and that was why no one called us all week. That was before we went to the store in person.... The sink was supposed to be ready to go... We were given the wrong drain and would have left with it had my husband not checked it. It seemed like no one knew what they were doing and then one sales associate said it was because of Covid.... So covid stopped anyone from being able to do their job competently... It almost seems like after they had our money the didn't care at all. We will be purchasing the drain and the rest of our renovation upgrades elsewhere.
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Lindsay Wagner on Google
★ ★ ★ ★ ★ We made an appointment a week in advance with the thought it would be a safer surrounding. We are trying to be respectful and cautious about social distancing for ourselves and others. We drove 3 hours for appointments to deal with a major house flood and we were met with hostility and felt as though we were an inconvenience. It would seem some people aren’t comfortable working with the public at this time which is their right however it is totally unprofessional to offer appointments (and have an open show room) if you are going to treat people with such ignorance. We will take our business elsewhere. Will definitely discourage anyone from supporting this store. We visited park lighting today and had a wonderful experience.
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DM Pennypacker on Google
★ ★ ★ ★ ★ There's nothing I find quite as ironic as insecure retail workers with arrogant attitude looking down their nose at you, presuming you cannot afford to shop where they work... but I know and they know that they (working retail) could never afford to shop there themselves. Nice store with beautiful product where you cannot get any assistance despite being well-staffed (ignored by at least 10 employees in the 45 mins we were there). Just purchased a 7000+sqft home and doing a complete 3 floor reno which includes 5 bathrooms; unlimited budget. Their loss. Go to Emco.
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GOHAR HOVSEPYAN on Google
★ ★ ★ ★ ★ Last week we were in Edmonton to shop around for the new lights for our house. We went to few places and finally went Robinson Lighting and Bath Centre. What a nice and well-maintained showroom. We were impressed when we step into the showroom and all the staffs started welcoming us, then we ask for lighting expert advice at the front desk and one of the Sales consultant named Piyush Dalal came up at the front to greet and welcome us. He so good to answer all the questions and really like to mention that he is an expert... very very knowledgeable. He cleared all our doubt and help us to find all options. In future, we will keep shopping at Robinson. Thanks, Piyush again for all your help and expertise.
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Sundeep Randhawa on Google
★ ★ ★ ★ ★ I always have an excellent experience when I head in to Robinson Lighting & Plumbing. They have an array of product, beautifully displayed in their vast showroom. Outside of the selection, the service is five star.
I recently had an experience where a light was misplaced; however, I was able to work with Chelsie to locate it within a couple of hours. The responsiveness, follow ups, and thoroughness all heighten the customer experience.
I would highly recommend Robinson to anyone looking for lighting or plumbing fixtures.
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Sarah Thiele on Google
★ ★ ★ ★ ★ We renovated our kitchen in December and I had a very specific faucet in mind but wasn't sure it even existed. Then we went to Robinson and they had exactly what I wanted!! I was shocked. The quality of their faucets are so far beyond any other place and their customer service was incredible. Highly recommend.
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Rain Bautista on Google
★ ★ ★ ★ ★ When shopping for lights I would take into mind the warranty claim process. Especially for LED lights where you need to replace the entire light fixture. These are expensive investments and need to last longer.
I was passed along from one person to another and they were irritable when dealing with me. One would say oh you only have 1 year warranty (without bothering to look at my file). They actually told me to call the light manufacturer Kuzco, who then told me that I had 5 years warranty and it is Robinson Lighting who needs to process this warranty request. Another East Indian guy I spoke to was very unhelpful, he basically just passed me along and actually sighed that he had to work. He couldn’t find me on file and then passed me along to an outside consultant. The outside consultant of course did not want to help me at all because I was not part of her accountability. I would have given Robinson lighting 1 star but Elizabeth was the only saving grace of this place. The manager never returned my call, only Elizabeth was kind enough and who actually had customer service qualities. Elizabeth was amazing! I came in, knew my issue, and got me a brand new box without any issues and I was in and out in less than 5 minutes. Would have been less if I didn’t waste my time with the East Indian guy.
To give you a background story as well, the wrong lights were delivered to my house and Dolce Vita installed them. I had to wait a few more weeks until they delivered the right set of lights. They did fix the issue but how can they mix up orders?
The store itself is nice and they have a great selection, but if you’re looking to build a relationship with someone, this is not the place because they will treat you like dirt.
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Graham Macdonald on Google
★ ★ ★ ★ ★ I thought the selection was fairly broad, pricing for some items was more than I expected; however, more affordable options were available.
But finding someone to give me a hand made it all moot. I had to finally give up and go somewhere else.
Three stars is generous based on service (which on another day could have been great.) As for product, lots to see.
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