Rezilliant Towing & Transport Ltd

Incredible Service, and care for me as a customer! I broke down late at night along the ALCAN,in February, about 50Km past Fort Saint John's, closer to Wonowon. I had no cell service, and was about to start walkingg back, when a kind motorist finally stopped to give me a lift back to town. After securong a hotel room, I contacted the Team at Rezilliant, and explained my situation, which was complicated by the fact that I was towing a trailer. Although it was after 2230hrs, they were willing to work around the clock, in sub-zero weather (-19°) during a snowstorm, to retrieve my truck and trailer. After a bit of an adventure getting both truck and trailer, they got my truck back to their shop, and drove me and my trailer to my hotel. The next day, after every auto parts shop that I had tried calling said they didn't have the part I needed (belt tensioner puller for a 7.3 PSD Ford Excursion), I called them to let them know it would stuck in their yard for a few days while I waited. They took the time to ask me the places I had called, and recommended another shop in town, which ended up having the part I needed. After all that, the owner picked me up himself in his own truck, took me to get the part, and once back at the shop, his crew pulled my truck into their bay, so I could do the repair myself in their shop, out of the elements (snowstorm). All told, they gave me a very fair deal, and even a discount, I believe, with the whole thing costing me less than $1K. Rezilliant truly treated me like family, when I was a stranger in a strange land (American, driving through Canada on my way to Alaska), and never quit on their mission of helping others, even when the situation looked daunting. I would give this incredible Team of hero's 10 Stars if I could... They have earned every bit of my gratitude and excellent review of their business!

Worse then 1 star, don't give these d*cks service. Inhumane

My vehicle was parked in this compound, & while there, received visible scratches on the right rear passenger door, & above the wheel well. I've spoken with the owner, who does not accept any responsibility for the damage. He said this has never happened before. There's always a first time! I'm not impressed with his response to my complaint, & his reluctance to admit any guilt. I told him him in an email, in future, his drivers ought to take more care when relocating other people's personal property.

Had my vehicle towed without notice by my building. Both drivers I talked to were really nice and helpful even though I was pretty annoyed about the whole thing. They all seem like good people, and even had someone drive my other car back for me after I picked up the one that was towed.

My vehicle was towed by this company without my knowledge. According to BC law they were required to hold my vehicle for a minimum of 90 days. Instead they took it to the scrap yard and my vehicle was completely destroyed at the scrap yard. The owner then pushed the blame on the driver (I didn't care who was to blame, they destroyed my vehicle) He then began to get aggressive with me almost prompting me to call the RCMP as he threatened to physically grab hold of me. After demanding that they compensate me for the destruction of my vehicle for over 3 months they finally gave me an old vehicle that barely ran, was unreliable and left me stranded on the side of the road multiple times. I will NEVER intentionally use this company ever.

These guys were super helpful with getting my truck towed and secured, I could never thank them enough for the speedy service and the kind hearted owner Rob for making an awful experience into a good one. Thank you all, you really went above and beyond.

My husband called and asked if we could retrieve items after a crash, they said yes come on down. He drove there and was told they were "on lunch" even though it was 11:45 am and he went straight there after calling. Now we have to repurchase all my kids expensive snow gear that we needed as we are booked to fly out this afternoon on top of writing off our vehicle yesterday. If you have another option I would suggest going elsewhere.

Received prompt service after expecting delays due to BCAA citing “cold weather and high call volume.” Driver was helpful and fast, and ensured I was in a position to take the next steps. Thankful for a diligent service provider in this rural and remote area.