Restorex Disaster Restoration - Regina

We had a fire early Sunday morning, after the fire dept left I called Restorex. They were at my home in just a little over an hour to clean up the water, remove the debris and and set up their equipment to clean the air and remove the humidity. They were there at the crucial time, were very helpful and positive and are guiding us through the rest of the process. Received the best service at the time we really needed it.

After experiencing a sewer back-up in our home we had the pleasure of having Restorex handle our loss. Restorex was referred to me by a friend and I would recommend their services to anyone who needs it. The remediation staff who cleaned our home, the contents staff who cleaned and handled our belongings, the rebuild staff who put our home and flooring back to normal were just great people. I could tell they actually cared about my family and were genuinely sympathetic to our situation. If you have water damage to your home and contents call Restorex Disaster Restoration!

I had a sewage backup and called Restorex. Very honest and good communication. Saved me a lot of money and time by offering good advice as a homeowner. They did not overcharge or recommend a service that wasn't needed. I would recommend to anyone who needs a reliable company.

Had a flood, called insurance, they said to call a restoral company, Restorex popped up, had a guy here in 30 mins and a crew here an hour after that, this is at 11 at night, was able to mitigate a lot of damage thanks to them

I have had to use Restorex and their team 3 times in my home. Each time has been an absolutely enjoyable experience! The communication from the managers is frequent, they hit all targets that are set. The crews are pleasant and genuinely seem to love what they do. I am just pleased with how I am treated and how they take care of my home and my belongings. If you need any of the services Restorex provides you would be silly to call anyone else. Save yourself headaches and call Restorex!

I am looking at all the 5 stars Restorex received, and i wonder if i am just one of the few unlucky ones. The initial response was quick and with only a few small issues. The problem started when the quote for repair was submitted to the insurance. I asked to see the quote before they submit, but i was ignored like a stop sign. The quote went in and a lot of time was wasted with me having to negotiate with the insurance the adjustments on the quote. During the initial conversation around when the repair will start, i was made very clear of the point that i cannot be trusted with handing them the insurance check after the repair. That stung a bit, but hey, new era right. I was also let know in no few words that if i do not do as they say regarding moving into a hotel for the repair period, i can find another contractor. Then the repair started and i was initially very impressed with the setup, time to repair and how they treated my house. The problem came when the inspection was done. Damage that was created during the cleanup, and me being told it will be repaired, was done very poorly. A broken piece of wood is not repaired when you glue it in place. I do believe it was done that way as it is out of sight......What the eye do not see wont hurt the heart right. I reported the bad fix and expected Restorex to do the right thing, however, i was overruled, by a consensus between three of their employees, on their side. A few other items identified during the inspection to be fixed to an acceptable standard was also done half hearted. I wrote a little piece on the sign off document and handed them their check. It seems i am the one that can be trusted, and they are the ones with a dodgy integrity. I am having someone come in and repair the items and i will pay for the fixes, out of my pocket, as my integrity wont allow me to sell this place to someone when i know repairs were done sub par. Will i recommend this company to anyone, ................ Only time will tell. PS: I do have photos and E mail communications to prove everything i wrote in this review. Most kind regards Deon Rademeyer

I was so impressed with all the staff at Restorex and how my entire insurance claim was handled. They took the time to walk me through the process and were very truthful with timelines. The crews were fun to have around and I can say I will miss having them here. I hope this doesn't happen again, but if it does I have Restorex on speed dial.

When we had a city sewage back up in our basement a month ago Restorex was here within an hour of our call. That night a clean up crew stayed until 1am getting the initial clean up started. The assessment was done the next day on a Saturday and the clean out crew was at our home by Tuesday and worked all week as it was a full clean out. They communicated everything they were doing and removing. They left our home gutted, cleaned and sanitized. Marty took all our calls with any concerns. His crew of guys were very professional and made such a stressful situation so much better for us. I would highly recommend Restorex.