Resorts of the Canadian Rockies

Hilarious to look at the reviews of these whinning antivaxxers...... just a small percentage of the population, but the biggest squeaky wheels everywhere you go. Love Kimberly and all the other resorts!

No vaccine no ski…. Negative test?? Nope Brutal, taking part of this division is insane Typically buy a family season pass but my kids won’t be getting vaccinated. So we can’t go, horrible policy.

Our family has purchased season passes regularly for Nakiska, we did not purchase the refund option. In late summer, was having knee issues, lucked out in getting an MRI completed early, it showed torn meniscus. Had surgery in January, I sent RCR en email asking for refund due to medical and included medical documentation, advised to wait 8 weeks. In February was admitted to hospital for blood clot, contacted RCR once released and asked about status of first request, advised no decion made, rep was not very understanding. Waited, received notification late February saying request rejected, as I did not purchase refund option and they need to be fair to everyone. I replied and never received response. I then went into Office and lady I spoke to was understanding and assisted in submitting second request and submitted medical documentation. Following week called back and requested to speak to Manager, told not in, called back and received same response. I never received any call back from a manager, recently received response in April to my email that I sent in February, again advising request rejected. I am just asking that the passes be differed until next season and that they make an exception based on the circumstances. I will be contacting media, Better Business Bureau, my days spending money at RCR is over, I will spend it at Louise. I am not expecting any response from management as clearly they don't care about their customers. Regards from former RCR pass holder

It's our first year skiing at Nakiska which is turning out to be a great experience. I see some hiccups, such as trying to book a lesson and their team appears to be understaffed but they eventually respond. When booking lessons don't bother until they can confirm the Bronze lift is open as it's for level 1-3 skiers as there aren't enough green runs to go up the main lifts. We wasted a lesson for this reason as I signed up my kids as a level 3 but spent the majority on the bunny hill along with my wife's lesson who was a level 2. Customer Service lent my kids gloves one day when we (I) forgot them which we appreciated. I wish they opened the Olympic chairlift during the holidays (currently only on weekends). There is an upcharge for lessons and other things due to the holiday break but no additional lifts to accommodate the crowds.

Kimberley front chair closed due to fire, ruins my winter plans…needed a refund on my super pass as I was going to live at my brothers place and ski there with day trips to Fernie…they just say sorry, no refund. As others have said, I will never buy a pass from them again! Update from owners response: I was going to use the pass at a few hills on the side, but with the Kimberley gong show, the very expensive pass made no sense to have…regardless of other hills a decent drive away…I moved and based myself out of Kimberley for a reason, for family!! You took my local hill away from to to ski with my nieces and nephews, and you expect me to hold this $1800 pass and road trip from your broken promise??? ALSO, they made me wait 8 weeks to tell me I was not getting a refund...do not deal with this resort, Lake Louise, Revy, Castle, will be my go-to's.

Worst experience ever!! Super long wait times, they take forever to get an answer from. Getting removed from downtown office all because we have a medical exemption!!!! We have been waiting since the summer after we purchased our ski passes; it's now end of December and we still have not been skiing. Keep getting the run around about our proper medical exemption letter from a heart surgeon. Your website had clearly mentioned exemptions are accepted. Discrimination against someone who CANNOT have that damn poke. Absolutely horrible experience I'd NEVER recommend anyone to purchase from them. No answers!!!!! Extremely unprofessional!!!

This is the second year we've got a season pass with RCR for Family. We also bought "adds on" this year but unfortunately could not use, we got Covid. I called them to see if the adds on are transferable or refundable. Well, the answer was a firm NO with zero costumer care. I will definitely note this for future!

For the second year in a row, RCR has cancelled my daughters snowboarding lessons. Last year with all the COVID issues, when the instructor was no longer employed, I understood that they couldn’t easily replace the then with the required quarantines and everything else. They were kind enough to give a prorated refund, but said that it would take 6 weeks to process. At that point I was so exhausted with dealing with RCR on the fact that they were expecting me to pay for a full price lift ticket each week for my 4 year old’s lesson and wouldn’t allow me to buy a seasons pass that I didn’t say anything about the crazy long time to process a refund. This year, against my better judgement, we decided to give it another try (bought myself a season pass in the summer as well to avoid any last minute changes to lessons that would add over $100 a week). 2 weeks before the lessons are supposed to begin, I get notified they don’t have enough people registered to complete the lessons and need to offer a refund. Again, I am told that it will take 6 weeks to process. After calling head office to request the transaction be made over the phone, they indicated that there was nothing they could do and it would be at least 6 weeks to process. In what crazy world does it make sense that a company can charge you for something 5 months in advance then cancel 2 weeks before the service is supposed to start and then continue to hold your money for an additional 6 weeks? This is the level of customer service that RCR provides in the customer service industry.