RBC Royal Bank

Name: RBC Royal Bank
Address: 2880 Major Mackenzie Dr E, Markham, ON L6C 0G6, Canada, C, Canada

2.2/5 ★ based on 8 reviews

Contact RBC Royal Bank

Address :	2880 Major Mackenzie Dr E, Markham, ON L6C 0G6, Canada
Phone :	📞 +997777
Website :	https://maps.rbcroyalbank.com/ON-MARKHAM-branch-744
Categories :	Financial institution , ATM , Bank , Mortgage lender , Investment service ,
City :	C

2880 Major Mackenzie Dr E, Markham, ON L6C 0G6, Canada

Best Bank in Canada

A	A Lol on Google ★ ★ ★ ★ ★ Their investment advisors aren’t that great. Jacquelin and Edwin. They don’t really give you their time to explain how things work. I’ve made appointments with both of them before. They either push you to purchase horrible investments cause they don’t want to deal with you or they tell you to look at the website yourself. I don’t need to call you to look at the website myself!!! Yo do your job.
A	Anthony Zheng on Google ★ ★ ★ ★ ★ Been here a couple of times and overall the service is good. When booking an appointment, advisor "Guojian Su" was very knowledgeable when recommending me further steps towards my banking.
T	Terry P. G. on Google ★ ★ ★ ★ ★ Been here a couple of times. Service generally good. Only complaint is lack of parking due to so many restaurants in the plaza.
A	Ari on Google ★ ★ ★ ★ ★ The worst service ever at a bank. One person only at 2:34 in the afternoon with a 4 people waiting to be served. She wasn't very knowledgeable and not very helpful at all. Thanks for wasting my time.
A	Ali Saremi on Google ★ ★ ★ ★ ★ Came to this RBC branch to deposit some cash and get a bank draft. The teller was very polite & professional and finished all the tasks very fast. They have reserved parking for their customers. Happy with the service I received.
J	James Yuan on Google ★ ★ ★ ★ ★ I am surprised this branch still gets 2.3 not 0.3. I am seriously considering moving my entire portfolio to another bank after 23 years with RBC and even an alumni of RBC. This branch has absolutely no customer service! None! You don't greet to clients that is fine? Your CSRs yell at clients that is fine? You don't like clients bring money to you that is fine? When people tell your ATM isn't giving receipt and you don't care that is fine? Your ATM area always has garbage that is also fine? Everything is fine because this branch does not care about anything! The MCC and branch manager should be fired! You don't even care about your clients how can you take care of RBCs assets! Unbelievable!
M	Michelle Bernard on Google ★ ★ ★ ★ ★ As other reviews mention here, Elsa provided the worst customer experience. She is very unprofessional. Instead of understanding or listening she kept yelling at me and made it very difficult to understand or communicate with her.
D	DLKC on Google ★ ★ ★ ★ ★ I don’t usually write reviews but I felt compelled to bring attention to one staff member- whose a superstar and needs to be upgraded to a manager-Mastanah. This is one of the poorest run RBC branches in the GTA. The space isn’t clean, they have barriers/dirty foldable tables in place which makes it so difficult to hear the bank teller- the customer experience is so beyond bad. To order a check book, I’ve had to come here 4 times and wait 2 months- that should give you an idea how bad this place is. Mastanah, one of the bank tellers was the only one who spoke excellent English, she was empathic, sharp and went out of her way to check the external mailbox for my check books- and didn’t shrug her shoulders like everyone else but actually put effort in solving my issue. I’ve spoken to a handful of employees here- and they all pretty subpar at best- in ability, communication and critical thinking. My 5 stars goes to Mastanah alone. To provincial management: this location needs a re-haul and restructuring. Everything is a .5 star here if that.