RBC Royal Bank

Being a loyal RBC customer for over 15 years, I have had to face the worst customer service from the Assistant Manager at the Shawnessy Branch today 26th Apr 2021 at around 11am. I have been going into this branch in person at least a couple of times a week for both personal and business transactions. As a business customer, I have to do wire transfers on a regular basis, and I have been doing this for over 3 years either at TD or RBC. Considering that I have been sending this wire transfer to my brother who is on a business trip several times to the same account, and I have also processed it a few days ago, anyone would expect a quick and professional service. Unfortunately, the Assistant Manager (the staff at the counter called the Assistance Manager for help to process this) who processed a same wire transfer a few days ago for me was extremely unprofessional and rude. She had asked me the reason for sending it, which I explained it even though it is in their system. The shocking event of this was, she claimed that I told her a few days ago that this wire transfer is for my husband and today I mentioned that it is my brother. I said to her that I have my husband here in Canada with me, and it was only my brother that I have been sending the wire transfer is for. I have no reason at all to mention the word husband, and it is a legitimate business transaction to my brother, and I have always mentioned this. I am extremely disappointed and shocked as to why this Assistant Manager had came up with this story and made me think if I should ever go back to this branch again. Almost every staff knows me as I have been going there more often, and have never had any issues. The way she treated me as a customer, and the story she invented, and then the way her language and behavior was well below the customer service standard that I expect of RBC!!!! I hope the Store Manager will take this issue serious and either send this Assistant Manager for Customer Service Training or put her in the back office to do other tasks instead of damaging the RBC standards. I am perfectly happy to speak with the Store Manager or anyone at a responsible position at RBC to share this unfortunate experience, so that they don't treat any other customer like this.

I called to ask for a bank statement to be emailed to me showing the last 28 days, EMAILED. I called 3 times since September 4th and they screwed and mailed it to me instead. I need it in a PDF from the bank for my immigration, otherwise I'd have to go through an approved scanning business for the mailed version. They've delayed my immigration by 2 weeks because of incompetence and I'm genuinely upset. I've been with this bank for 9 or more years at this point and I can't wait to leave. Edit: was told I would be able to talk to a manage on Saturday, Never got a call. Called today to ask and they said the manager would call me back today, never did.

- Can never phone a branch -> Have to phone a robot, get CANADA as a whole. -> This is supposed to be a SUPPORT line however I have been hung up by the robot more times then not as he "can't help me" and English is my 1st language -> Robot doesn't allow you to lodge complaints, he "doesn't understand" the command. HOW IRONIC - Appointment got moved THREE TIMES in a period of 48 hours - When arrived at the branch, at my appointment time, was told I wasn't on the calendar and got the hands, palm up, and "it's not my fault". -> Got offered a solution AFTER I was walking out the door which was to look to see if "someone else can find then time". - While on the line with FINALLY a person -> Had to repeat 4 times that I did not have an account -> Have to give an address otherwise a complaint "can't be filed". When I asked why an address was needed for a complaint that occurred at a branch that they correctly named got "I don't know". I took my business to a different bank.

This branch specialists just don’t know their own process. Kami Folorunso said on the phone that I have to come to a branch to reverse payment from my credit card, though I was asking her to do everything over the phone, I came and another representative on a reception said they can’t do it in the branch!! Furthermore, I was told, that no one from the branch could say that to me! Train your employees so they know at least how to make a reverse on a credit card and how not to blame clients! And the reason why I need a reverse is because I’m closing an account with them. Now I’m looking forward to close my credit card and never deal with this bank!

I went in to inquire about why my accounts had been frozen, and all they could tell me was that I had a fraudulent e transfer trying to be sent into my account, and my account would be closed for 6 months. And then proceeded to tell me that they could not do anything about it after I told them that I had no idea what was going on. I went to another branch, and they were able to help me out way better, told me what was happening and that they were going to start a fraud case, and get my accounts unfrozen. I do not recommend this bank.

Manager is a complete joke. Talks over you, does not try to help in any aspect. Must feel like a big man holding people's money because he has that power. Awful guy to deal with. Should get better customer service skills when dealing with CUSTOMERS. I was in at 4pm Monday October 25th with an ongoing issue with my checks. I have never dealt with this man before, and have had been helped for this exact situation. This man kept talking over me, not willing to help, trying to get me to leave essentially until asking me to leave because I had finally gotten upset at the fact that he was not letting me speak. I come into this branch once every single week and have never had such an awful experience. This man then brought my my personal transactions asking me about them, which is ultimately none of your business and not close to the reason for me coming in. Absolutely unprofessional.

I was at the bank today, a nice employee let me in without a mask. And then Trevor Pollock Community Manager came and said I have to leave the bank because I don't wear a mask, I told him that I have an exemption, and still I had to leave the bank , that is discrimination,he was still arguing with me,not nice

This is the best location ever I never seen all the time. You need help with anything they got you without waiting on the arrival they have a beautiful seats. You sit and relax and ask all your question you need they'll be ready to answer all the question you have. I love this location always in my heart and that's why I always go there. I was the one with a commanded my family to start going there it's quick and it's more help. Very clean location and more help more than to the other places I have been. On my own opinion this is the best location in Calgary Alberta. You want to be done everything as quick as possible in 10 minutes 15 minutes 5 minutes this is the area you have to go to. Without forgetting one of the best guy I met there that I was really needed help he helped me like in 5 minutes only without waiting. He explained me everything easy and simple and quick Christopher Bordush he's the best ever just go to the location ask this name he will help you and he will explain to you very simple and quick and fast very educated man and very nice.