RBC Royal Bank
2.2/5
★
based on 8 reviews
Contact RBC Royal Bank
| Address : | 1140 Saint-Catherine St W, Montreal, Quebec H3B 1H7, Canada |
| Phone : | 📞 +87 |
| Website : | https://maps.rbcroyalbank.com/QC-MONTREAL-branch-5101 |
| Categories : | |
| City : | B |
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Leo Pacino on Google
★ ★ ★ ★ ★ Good service nice staff
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Jane T on Google
★ ★ ★ ★ ★ had an appointment, but they never have anyone at the service desk..so ive had to wait in line on 2 seperate occasions..both for about 20min just to tell the teller to call someone for me. The tellers are so slow..i wont be coming back.
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Judit SB on Google
★ ★ ★ ★ ★ I don't go too much to this branch because they are slow, but the experience I had today made me not going there anymore.
I had The rudest service by a young girl with blonde curly hair, I wish I could know her name. I didn't put 1 star because there are some people that gave me better service than this woman.
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Rommel Baduy on Google
★ ★ ★ ★ ★ How is it possible to be this slow? . It seems the staff doesn't know what they are doing. 32 minutes in line for only 2 people and still waiting. They should just close the branch and leave atm only after all is the same effect as no transaction can take place normally in this place. Any other branch around offer different experience
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Nadia Daly on Google
★ ★ ★ ★ ★ I have been a client at RBC for several years... starting to reconsider. Biggest issues: extreme delays in responses, losing forms, poor follow-through, useless meetings, misinformation re loans, extremely long hold times. There were some occasional productive encounters with the rare competent person - I won't deny that. In hindsight, I think it has been more of a disservice than anything else. (Unfortunately, I'm not sure other banks are better, but I'm willing to find out). Oh and something I find absolutely unacceptable: the phone number on their business cards lead to the general customer service line, which takes hours to get through and negates the effort of going there in person to meet with someone.
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Reda on Google
★ ★ ★ ★ ★ It's a scam for international customers. They reject transfers and charge you outrageous exchange fees.
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Hugo Lopez on Google
★ ★ ★ ★ ★ Great location and always available, unfortunately I felt upbraided the one and only time I've had to interact with a teller in this branch. I also find the area around the ATM machines lack cleaning most times, although to be fair the location might not help.
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aj par on Google
★ ★ ★ ★ ★ I appreciate the helpful nature of Mr. Francis Carignan. He was very nice & informative explained all the details and he was open to assist me in future banking with the RBC.
I had some issues in the beginning since most of their staff (management) isn’t knowledgeable or helpful towards their customers.
However Mr Francis was great to deal with and he helped me with personal banking accounts & he did his best to resolve the issues we had. That was a great experience for a new customer.
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