RBC Royal Bank - Cranbrook
3/5
★
based on 8 reviews
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Contact RBC Royal Bank
| Address : | 2 Cranbrook St N, Cranbrook, BC V1C 3P6, Canada |
| Phone : | 📞 +79 |
| Postal code : | 1 |
| Website : | https://maps.rbcroyalbank.com/BC-CRANBROOK-branch-1360 |
| Categories : | |
| City : | C |
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NO-NAME YT on Google
★ ★ ★ ★ ★ I don't mind it 50%of the time I got no issues here, but my God they are "special " when ot comes to customer service and their willingness to fix their mistake is just useless. It almost like they take no responsibility for their actions. You have to call there toll free line to fix there issues. Now I know why the branch here gets so much hate .
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opal nicole on Google
★ ★ ★ ★ ★ I wish I could give them a negative number. I've had two instances where funds were taken out of my bank, by mistake from businesses that that I direct deposit to and I have given them a written letter saying it was a mistake and RBC representatives say that the business is responsible for refunding the NSF because they took out the money.... So, here I am with -$90 because of this bank robbing me. N
Another thing is,to they have changed their entire phone system to a voice automated system that will hang up on you if you don't give it the correct response in time and does not ever connect you to a real person.
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Wendy Yrjola on Google
★ ★ ★ ★ ★ Knowledgeable, friendly, caring and they go the extra mile!!!
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Theresa Thibeault on Google
★ ★ ★ ★ ★ Apparently the bank considers their employees more valuable or susceptible to covid 19 than the people working every day in grocery stores, pharmacies, and all the other essential services. They have shut down personal service and are forcing people to use bank machines, on line or phone. This is nothing more than the bank taking advantage of a very difficult time in history to push their agenda of less service, more fees for less service and less responsibility as people do their own banking. I would give this bank negative stars for their behaviour during these difficult times.
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KEVIN ROSE on Google
★ ★ ★ ★ ★ Just try and call your local branch to speak with a real person, Ha! Good Luck
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Bud Rooke on Google
★ ★ ★ ★ ★ No Saturday service anymore, I needed some teller services on my only day off. They have been good to deal with when they are open at least. Just noticed the Credit Union is open Saturdays... will be opening an account there today.
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Sesan Akerewusi on Google
★ ★ ★ ★ ★ TERRIBLE. RUDE. DISRESPECTFUL STAFF.
I came into the bank to deposit some money. The lady (who was a senior advisor) refused me service and claimed she didn't have time. There was nobody in line...
When I called customer service and complained about this, they said they will give me a call back within 2-3 business days. Today I have not received a single call.
Avoid this disgusting bank at all costs.
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Debra Dowson on Google
★ ★ ★ ★ ★ They have line ups but the line seems to go fast.
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