RBC Royal Bank
2.1/5
★
based on 8 reviews
Contact RBC Royal Bank
| Address : | 6505 Fraser St, Vancouver, BC V5X 3T4, Canada |
| Phone : | 📞 +88 |
| Website : | https://maps.rbcroyalbank.com/BC-VANCOUVER-branch-6160 |
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| City : | X |
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Manpreet Kaur Bains on Google
★ ★ ★ ★ ★ Staff is very helpful and polite but the service is very slow due to less staff here.
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Quang LE on Google
★ ★ ★ ★ ★ Staff is friendly but not professional. I signed up to get a credit card online but they didn't call me when it arrived. As well, they didn't follow the credit card instructions well enough so I needed to make a second trip to the bank to set up the pin.
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Min Brian on Google
★ ★ ★ ★ ★ STAY AWAY FROM THIS BRANCH AT ALL COST. This branch is a joke. The advisors are all talk and only helps you at the initial calls booked through the RBC website which I assume they are obligated to otherwise get flagged internally. Not a single reply to numerous emails + phone calls (voicemails of course). Stalled my application for over 3 weeks with no explanation. I ended up moving my application over to other branch in Richmond and the application was submitted on the same day. Doesn't RBC do any quality assurance with their branches?? It just makes them look bad.
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Mark Goodall on Google
★ ★ ★ ★ ★ Optimistically I went to this branch early this morning to be greeted by the usual 7 or 8 person line-up. I looked inside the door and I only saw 2 tellers. This is par for the course with this terrible branch. I then drove to another RBC and got in and out with efficiency in 10 minutes. I have been banking with RBC since 1971, so 50 years, and I have to say this is the slowest and most inefficient branch I have ever encountered.
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eminemski eminemski on Google
★ ★ ★ ★ ★ Wasted my 40mins in queue. Ended up that I'll not be able to get the doc that I need at the same time which wasn't the case last year. Or, were they just in a hurry to close the branch? Hhhmmm...
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Nancy H on Google
★ ★ ★ ★ ★ 0 star would be most appropriate for this Branch. I’ve been banking with RBC for the last decade. The tellers are more sales driven than they are there to help clients with their banking needs. I went into the branch earlier today to get some old visa statements printed because I didn’t have the option to print them out on my own via the online banking. Upon checking in with the teller and letting him know what I was in the branch for he was pleasant and said he can help me with it. However, as soon as my profile was pulled up he started to sell me additional accounts that I do not need such as an additional TFSA account and another Credit Card and credit line. I politely thanked him for the information and declined the offers for the time being as my intentions were to get those statements. His demeanour suddenly changed and the bank statements that I had requested would now require more time to acquire He couldn’t give me a reasonable reason when I asked why. He told me to come back next week and he will try to help me. I then asked him to give me a timeline or book me in for an appointment. Again, he couldn’t give me an answer to weather or not I will get them. This is beyond ridiculous. Not only are these ppl wasting other people’s time they have no interest in helping their clients. I’m definitely looking to bring my business to another institution.
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Lyn Vu on Google
★ ★ ★ ★ ★ Great experience and best bank so far! The tellers are friendly. Avtar (financial advisor) is super professional and nice. He helped me with my RBC U.S account opening, he was really nice, patient even though i was late for my appointment and his client was waiting (so sorry).
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James Walkus on Google
★ ★ ★ ★ ★ I think RBC is a great bank generally, but this branch is a prescription to get COVID. The lineups are massive, the line-ups are not properly spaced and there is no awareness of the 6 feet distance. Every time I've been to this branch, they are always short cashiers and there is always a line up
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