PMA Realty Consulting Ltd

Just terrible. PMA simply does not care about their tenants or properties. Maintenance concerns are ignored for months at a time and usually not resolved until they become serious. Even after multiple requests for maintenance, spanning months, PMA simply shifts blame to the contractor, makes no attempt to follow up and ultimately dodges all accountability. The property manager is rude and very unprofessional. Long-term rentals are poorly maintained and eventually require substantial repairs due to neglect. The only thing PMA seems to be good as is sending 'notice of rent increase' forms every year. Strangely the terrible service has never improved with the rent increases. Be smart and avoid these clowns.

I unfortunately bought a house managed by PMA without reading the reviews. Dealing with them has been a nightmare come true for us. I always dared myself every-time I had to ask or speak to the management about anything. The specific individual (if you have commented previously, or lived under PMA management you know her name by now) is outstandingly rude and inconsiderate. Its like I have to prepare myself to be yelled at, talked down to and left feeling horrible about myself for asking such stupid request or question. When I asked if it kills her to be a little empathy and nice, she responded with "I am not paid to be empathy, I am paid to manage". There was one occasion when she asked me to instead of emailing her, I should be putting a hand-written complaint with "printed pictures" in the PMA mailing box which they normally checked once a week. Because you know, the doves might not be strong enough to carry that. Never-mind that we live in the time where emails exist. I am not telling you not to buy or rent from PMA. But please do consider other house owners/tenants reviews before you make your decision. Is the low condo fee worth the upcoming hustle? Also, here is a tip: When asking to have a work done or if you ever have any questions at all, EMAIL is the way to go when it comes to PMA. This way, anything is recorded. Being on the phone with the "management" will only resulting in 98% of you being yelled at or talked down to and they won't admit it as phone calls are not recorded. PS. If you a home owner or tenant living under PMA management and have had these experiences, you are not alone. And while most people would brush this treatment under the rug, I do hope that more of you would escalate this to the board or as high as you can. The more people voice their concerns in a formal complaint, the more likelihood this abusive treatment from PMA would stop.

The Google reviewers for PMA don't clearly identify themselves as tenants or owners of the properties PMA manages, and the difference is very important to perception. You have to understand that PMA does whatever an _owner_ tells them to do, so while you might not like what PMA does they act in the interest of the property owner, within the limitations of the law. The reviews on Google appear to be one-sided tenant reviews of PMA, and to be honest there will always be unhappy tenants because _owners_ might have instructed PMA to act in a certain way with regards to their property. Therefore you need to take some reviews with a grain of salt, particularly when they come from tenants, since this may not reflect PMAs actual capacities. My review is as an _owner_ of a property managed by PMA. I've been using PMA to manage my property for over 10 years and I have nothing but good things to say about them. The team is incredibly professional, answers my questions quickly, is effective and efficient. I couldn't ask for anything more from a property management company. I would recommend them to anyone who has units that need management in Ottawa. I have had some difficult negotiations with tenants, as all things are with money, and PMA has been incredibly helpful in those negotiations. Issues of money, ownership, responsibilities, they are all difficult things for tenants and land lords to handle. PMA helped us through all of it. Again, I can't recommend them enough. I don't work for PMA, and I have no connection to anyone who works at PMA, this is review is my own opinion of the team at PMA that has managed my property for over a decade.

We have been owners here for the last 21 years, so we have dealt with many PMA members and PMA teams over the years, and some were great and others were not so great. We have been very pleased with the service we have been receiving in the past few years, especially from our PMA Condominium Manager Gerry Bourdeau and company. We have found them to be very professional, accessible, easy to talk to on the phone or by email, and they get back to the owners within an hour or two with a quick response and solution. They also keep our parking lot and exteriors well maintained, provide excellent tree services, keep the owners up to date with scheduled maintenance projects, and do periodic inspections to make sure the Condo rules and regulations are being followed by owners and renters alike to ensure our homes are safe, look clean and attractive, and retain their value. I would highly recommend them.

Unbelievable nightmare of a company to deal with! They quickly decide you’re a 'trouble maker' if you dare complain about anything, and then look out - most people will fortunately never know the brutal reaming a property management company can give almost every aspect of your life, but unfortunately, folks living in PMA properties know exactly what I’m talking about. Their landscaping contractor for our property (Alan McCoy?) maliciously used their snowplow to block my walkway with an object they had to push 25 feet (with a snowplow) to place there (from my neighbour's property). They did this during an ice storm, so the object was frozen in place when I tried to leave my house the next morning. (Why did they do that? I truly have no idea, I had no prior contact with them. But the plow driver was friendly with a nightmare neighbour two doors down - maybe they didn’t like me for some reason?) I emailed PMA to complain (I didn’t know who the contractor was at the time), and they absolutely dismissed me and defended the contractor, giving me some line about 'they work long hours'. Why that justifies them blocking the entry to my residence, I have no idea; but that’s standard PMA logic. Coincidentally, shortly after that incident I was awoken early in the morning by a neighbour frantically ringing my doorbell, telling me my car was about to be towed - from my own parking spot. I ran outside and was told by the contractors who had called the tow truck, that the property management company had sent letters to everyone who had to move their vehicles for some work to be done. Funnily enough, I was the only person who didn’t receive that letter. When I emailed to complain about this treatment, they literally didn’t even bother to reply. That’s the level of contempt they have for their customers (aka employers), and it’s only the beginning. Next came the landscapers intentionally destroying parts of our property (plants, dryer vents, electrical outlets); harassment by neighbours who happened to be friends with one of the employees at PMA; vandalism of my vehicle and residence; escalating demands to comply with increasingly trivial rules, with the threat of eviction if they’re not obeyed... and sadly for me, I can’t afford to live anywhere else for the foreseeable future, and this company now seems determined to get rid of me so I’m truly screwed. So if you like your property management companies to behave like mobsters, who see you as nothing more than a dollar sign, and only have an interest in shaking you down, then PMA is the company for you!

The conditions and lack or response or care is terrible here! The snow removal was non existenet this winter. We would sit with 3 ft of snow for up to 28 hours at a time (yes I counted). Furthermore, today a piece of my fence fell off. IT FELL OFF! I have been requesting to have the fences fixed for 5 years now. They are at a point of being a safety issue. I pay 400 dollars a month and I see NOTHING EVER being done. EVERYTIME I call and Norean talks to me she find some issue on our behalf and NEVER ADRESSES the actual problems that we are having. I have talked with the neighbors and people are furious. This is unacceptable. We r being told the fences won't be fixed till 2026. I think its time this needs to be dealt with. ASAP.

Snow removal contractors blew snow using a snow blower into my furnace pipes of my brand new furnace. Blocking the vent and causing my furnace to break. This activated the CO2 sensors inside my house. Received a $318+ HST service technician bill and missed two hours of work. PMA did not reimburse me the repair bill and I didn’t even get an apology. Funny how there are 5 star reviews popping up all of a sudden. I would have given them zero stars but this was not an option. Would it hurt to clean our outside windows ever? Never been done since I’ve been living here. Poor management and no responsibility for negligence.

I personally highly recommend PMA to anybody who is looking for professional property management company in Ottawa. I was the client of PMA for 7 years (2014-2021) and they are a truly professional team. PMA managed my condo in Ottawa that I rented out when I was in Calgary all those years. They were always helpful and responsive with me and with my tenants. Always prompt responses and job well done amazed me. When the time came to sell my condo in Ottawa, PMA did a tremendous job preparing the condo for the market by taking care of every single thing to ensure my condo looked immaculate. Thank you Aaron, Cathy and Jo-Ann and entire PMA team for your wonderful work! Again. I can't recommend PMA enough to anybody who needs a truly professional property management company.