Pizza Nova

So I want to qualify my 3 stars before i start - i have been going to this location for 5+ years fairly regularly. Their pizzas taste amazing. If you order delivery, it shows up promptly. Lunch or dinner doesn't matter. [My office is two blocks away, and my house is 2km in the opposite direction] However, when you get into the store the service has always been a bit 'light' - they're nice enough, but may take a couple of minutes to see you while they're chatting in the back etc. It's something I do notice - but not something I usually care about too much. For six to eight weeks in a row i was ordering a pizza for either pick up or delivery on Tuesday. In between i might get some lunch if i was at the office. My diet had become a bit pizza heavy and it was all Pizza Nova. The last time i went to pick up a pizza (Tues May 4th) while i was in the store, they asked if i wanted a dipping sauce. I usually don't get dipping sauces as I try to watch my overall spend, but this time I was feeling good and said "Sure. What flavours do you have?" He offered several, and there was a new flavour - Mike's Hot Honey. Sounded interesting, so I said sure, give me that. He rang it up at $1.99 and i recall thinking immediately, "Wow - sauces are pricy - probably why I don't usually buy them." Pizza was going to take another 2 or 3 minutes, so as I waited I noticed on the menu that all the sauces (except Mike's) were listed and cost $0.99. [As a side note - Mike's wasn't listed with a price anywhere] I mentioned this, and the person at the cash was pretty rude - "Those cost more - you saw me ring it up!" I got my pizza and went home. I have NOT given them a single dollar of business since - they made the $1 off me, and have lost $70 in business so far. What should have happened at the point of order, after he mentioned all the sauce flavours equally and I mentioned Mike's. "hey Mike's is new, it costs an extra dollar - is that okay?" What should have happened when I brought it up - "Hey i'm sorry, it's new and I should have mentioned it costs more than the other sauces. Would you like a refund or how can i make it right?" [Mistakes do happen and I'm generally a reasonable guy - I would have likely kept the sauce] I've kept the sauce unopened in front of my fridge as a reminder for why I won't go back for a while. For everyone else - the pizza is delicious! For pizza alone, I would have likely given 4 to 4.5 stars.

Fast and efficient service! In the summer it can get pretty hot inside the store so try to order ahead when you can.

This is a good place to get pizzas, like most of the same chain, the quality is good, the best of the different franchises in town. This location is just for take out and delivery. Also you can get their sauce, olives, hot peppers and sundried tomatoes. They have combos, some dishes and chicken wings, the last one are good.

I'm fairly sure you gave me the pizza you made to be sold as individual slices instead of the freshly made pizza I ordered and paid for. It was cold, stale and inedible. I even watched you take a fresh pizza out of the oven while I waited which matched my order. However, I wasn't given that one, instead you grabbed a stale one sitting on top of the oven. Save yourself some money, don't go here.

Often pick up pizzas at the York Mills shop, and they are always quite good, but parking is nuts. More importantly there was a customer beside me at the York mills store tonight who clearly ignored me after I told him 5 times to put on a mask. The employee at the cash clearly heard what was going on. Not only did he choose not to intervene, but he served the customer and than lied to me about not realizing that he did not have a mask on. Not impressive at all. May not go back.

Have tried ordering here a few times and experiences have not been great. The first time they got the toppings on my pizza wrong, then when I called in they had said that they put the right toppings on and there was nothing they would do about it. (Mind you there was even a picture that showed the incorrect toppings) Then recently my husband and I had ordered online so we could conveniently pick up the pizza and go. When we got there, the employee behind the counter said he had given the pizza away already to another person. The customer service is below satisfactory and will not be ordering from here again as they cannot take responsibility for errors made by them.

I'll always love their lasagna with extra cheese! It's always hot and fresh after 15 mins. Thank you!

The primavera pizza was absolutely perfect, nice crispy crust and flavored ingredients. One of the best pizza we’ve ever had, seriously !!!