Pirate Cove Marina

Excellent experience purchasing a used Lund 1400 Fury. Thank you Pirate Cove Marina !

Physically, the surroundings of this place is second to none, thus far. With lots of green space, a salt water pool, clean wash house facilities and great grounds keeper. A Canteen would be nice for soft drinks etc... a food truck would be a treat as well. Ethically, it is the worst place to do business with, for two reasons. Firstly, you need to be certain you will stay the whole season, which ends early October. There are no gradual fees, no matter what happens in your life, unexpected or NOT. You will NOT get a refund for unused time at your slip dock even if it is leased again to another boater on a waiting list by the owners. Consider it something like a hustling business, or simply put, it's easy to gouge loyal customers who have been there a while... myself going on three years.  Unbelievable. Secondly, being from a hospitality business myself, introducing a gradual fee structure for unexpected, unique circumstances, would alleviate all kinds of pressures. And when stipulated clearly on their policies, customers and business owners would enjoy applying thoughts to other more important matters for improvement. But to arrogantly approve leasing a boat slip at full price, twice in one time frame, without a refund to the original customer is very disturbing. How easy to forget the human element. Such a shame... the owners have no loyalty to its customers, which is ethically very wrong and suggests that the owner does not care about moral principles. Then to have the owner blatantly tell a customer, "I don't need your business, you have to vacate in three days" is a sign of immaturity. Similar to a reaction of a 12 year old boy. All because he didn't want to talk on the phone. What does it mean when companies talk about customer service? Never again will I return, and it's too bad... such a lovely and enjoyable place. Thank you.

I bought a new stingray boat in 2020, When I put in the water in 2021 the bilge pump didn't work. I HAVE BEEM UNABLE TO GET REEMBURSMENT FOR IT,S REPLACEMENT. THEY LIED ABOUT REQUIREMENTS FROM THE MANUFACTURER

An ideal blend of services, setting and proximity to ottawa for the price. The marina sits on the longest stretch of the canal system between lock stations with lots of good anchorages, and each slip comes with a patch of lawn for recreation. Full service marine mechanic and salt water swimming pool.

I just purchased my first Lund from Pirate Cove Marina. My sales experience with Moe was outstanding. Zero pressure, just honest valuable information that helped me make decisions on the best boat for me. Once the boat arrived there were a few issues to be worked out but Moe and his team were great, especially Matt who did the electronics and accessary installs on my boat. Thanks Pirate Cove!

It was a bit of a rocky go, but in the end, very happy! Pete did his best to keep his customer happy. Well done, quite impressed with the end result Thank you

Great people and service. Took my Phoenix 919 in for spring service and they did an excellent job taking care to complete the work on time and professionally. Awesome people and great service, what more could you ask for Brian

Will pass on this list of issues. HAD TO DRIVE to their location to sign papers and ended up forgetting some papers that we signed by e-mail. Forgot a bag that belonged with our pontoon and asking us to drive 125Km back to their dealership to pick these up. Answers from Manitou to get bars to complete a camper top were very long and disapointing... Have to admit they finally have stepped it up now that the season has kicked in. Thanks To Kim for responding very quickly on parts request.