Pierce Family Vision

Pierce Family Vision is a welcoming and first rate practice! Dr. Singh and Tim are friendly, professional and caring individuals. They were dedicated and thorough during my examination, and in ensuring my glasses fit well and suited my wishes. I am am very happy with my new glasses!

Amazing experience. Doctor Singh is perfect, it’a literally the best doctors appointment that I ever have. Strongly recommend to book a visit. People there really know what to do, very professional and they care about each one of their clients.

Dr. Singh is an amazing optometrist. She is kind, patient, and always willing answer any questions you might have. She is very thorough with her explanations and I have never felt rushed when I've wanted more information. She genuinely seems like she is happy to see me every time I have my eyes checked. I have contact lenses, but recently have not been wearing them often so on my latest visit, I forgot to bring a pair for her to check how they fit and how my eyes are faring with them in. These are not daily contacts (so not cheap disposable ones) and she searched the office for a set for me to use that day. She obviously cares deeply about her patients and their eye health, and goes the extra mile. The facilities are clean and well kept. Free parking is available at the back. Also, for those who have young children, she is great with kids. I have a 7 and 9 year old, and both of them love going to see her. Highly recommended!!

Dr. Singh is thorough, professional, sincere, and really cares about her patients. She takes enough time to explain things and ask enough questions to fully understand a patient's situation. I'd highly recommend her, and wish I'd had found her a lot earlier.

About Doctor : Recently my mother had an appointment with Dr. Tristan Faria. She is from India and not fluent in English. But Doctor Faria was so patient and calm. He answered all the questions which I or my mom asked. He is also very professional and focused on what he intended to do. His tone sets a sense of confidence during the checkup. About Support Services: The support staff are also so friendly and the one who did the pre-checks are kind and smiling all the way. The front desk at the optical section is also so kind and accommodative even if you give some ad-hoc request to correct your spectacles. About the Location: This location is very prime in downtown Waterloo at Erb Street. There are ample spots for car parking. They are spacious and easy to park and reverse when you are done. Just behind the clinic makes it easy when it is snowing or raining. About the Infrastructure: This facility contains all optometry related tools such .. I don't know the names.. but they have some hi-fi tools which look so cool. It also has a kids play area ( before covid ) and now some waldo posters to keep the kids engaged. About the Covid-19 precaution procedures: The masks are mandated at all times even during the checkup with the doctor. Every item is cleaned thoroughly every time a person uses or sits on a chair. I would say they are a bit over doing it by cleaning it every time even the same person touches it two times. But it is better to be more cautious than being sorry and it is their time and energy. So I liked it. Overall A nice and warm experience at Pierce Family Vision and I have no reservation in recommending this clinic for anyone who would like to get an eye checkup.

Staff were really knowledgeable and enjoyed teaching me about my eye exam results! A smooth experience from walking in the door to leaving. Couldn’t recommend more! Thanks for everything!

Dr Faria has great attention to detail and could understand what I needed very quickly. He set realistic expectations from multifocal contact lenses. I definitely want to keep him.as my optometrist. Angela is very efficient and made direct billing to my insurance easy Susan is very knowledgable when it comes to frames and understood what I needed based on my lifestyle. My new glasses are great! Highly recommend this practice for eye exams and glasses

Been visiting Pierce Family Vision for about 3 years now. My experience is always positive. Staff are friendly. Dr Singh is easily one of the most cheerful and patient doctor I have ever met. She gives great recommendations and I never feel dismissed/ rushed with my questions/concerns.