PerfectMind by Xplor

Name: PerfectMind by Xplor
Address: 4333 Still Creek Dr 2nd Floor, Burnaby, BC V5C 6S6, Canada, C, Canada

2.7/5 ★ based on 8 reviews

Contact PerfectMind by Xplor

Address :	4333 Still Creek Dr 2nd Floor, Burnaby, BC V5C 6S6, Canada
Phone :	📞 +877778
Website :	http://www.perfectmind.com/
Categories :	Software company ,
City :	C

4333 Still Creek Dr 2nd Floor, Burnaby, BC V5C 6S6, Canada

Best Software company in Canada

A	Araje L'Bert on Google ★ ★ ★ ★ ★ I've been a Perfectmind user for over 15 years. They have been a great choice to enhance services to my members. From communication, to pro shop, to billing they have been first class. They have consistent added to their product and services. It's definitely a worthwhile investment for any business of any size. I've see. Many software companies over the years they still continue to be #1.
B	Brian Conway on Google ★ ★ ★ ★ ★ DO NOT USE THIS COMPANY!!!!! The only reason I put 1 star.. is because I couldn’t put 0. This company’s software cost my gym $1000s of dollars over the 2 years I worked with them. Constantly it would registrar members as active members and not charge them. When I called to address this issue they assured me they would fix it that day. One week later still no fix and I called again, they apologized and assured me it would be fixed right away. Still no fix. Secondary the merchant they worked with claimed they forgot to take a percentage out of out bank account (which didn’t make sense because they had clearly been taking money or the whole time) and started taking hundreds of extra dollars out of our account every month. We contacted them several times and were told a manager would call us back. No manager ever called us back after countless call backs and they continued to takes $100s out every money. These company’s are criminals, I would take them to court and sue them, but It would take more money and time from me that they have already taken, DO NOT USE THIS COMPANY!!!!!
S	Serena Ly on Google ★ ★ ★ ★ ★ We signed up with Perfectmind and have cancelled our services back in July and are still having charges come out of our account through their 3rd party - Paysafe. When I called them in December they informed me that they are still able to take money out of my account for up to 12 months. How is this even legal?! I highly recommend NOT signing up with them. This was not the first time I have had issues with them.
A	Adham Sabry on Google ★ ★ ★ ★ ★ Everything was good till I found another merchant company And I asked them to switch my merchant company because it will save Me money, they said sure but it will cost you $2000, I got upset Spoke with the manager he lowered the cost to $1000 I agreed since I wasn’t even noticed that from the beginning whatever this is not the problem I never write bad reviews but then after I signed up with chase merchant they took their word back and want me to pay $2000 Been trying to reach them for the past 3 months they tell me will give You a call back and they never do. Yes Very disappointed Phushan and other people answer my phone calls And they say they will get back to me which they never did. Their is other software companies you can find is so much better . EVERYDAY I AM LOSING MONEY BECAUSE OF PERFECT MIND.
R	Reza Rahimipour on Google ★ ★ ★ ★ ★ I'm using their web application to register my daughter in North Vancouver Recreation and Culture 's programs. Every season when I want to register her is nightmare, I Always have issue with the payment.
S	Steven Herod on Google ★ ★ ★ ★ ★ My daughters swim school attempted to use this platform for half a year. I have, in 25 years of software and web development, never met an application so actively hostile to its users. It’s unfathomable how it was created and deemed something someone could build a company around.
G	Garrick Tom on Google ★ ★ ★ ★ ★ The city of Richmond BC uses this software to book recreational programs (summer camps, swim lessons, etc), and it is such a pain to work with. It is 2022. It is the age of infinitely scalable web applications and this company somehow made an application that throws a fit when seemingly ANY type of traffic is thrown at hit. I am so angry I want to quit my current job, get hired here for 6 months, fix their scaling issues, then go back to my old job just to avoid this experience when I have to register my kids for their next programs.
J	Jeremy Husain on Google ★ ★ ★ ★ ★ The business that I purchased used PerfectMind for their memberships. Initially I set up service with them for continuity but eventually opted to switch to something easier to use. Five months later, I realized that their third party partners used to process payments were still charging me fees. Upon calling them, they stated that I could not cancel my accounts with them and that PerfectMind had to do it. I filed a case with PerfectMind and never heard back. I called a month later and left a message with a voicemail that stated they would call back that business day. A week later I hadn't heard anything so I called again to which the rep forwarded my information to another team. We'll see if they call back this time.