Party City

Well I went in to buy my sick grandson a balloon; didnt have 3 of my first choices. And then I asked for 2 other ones and the clerk blew up a birthday one in error. On top of all this, a bouquet of balloons I was picking up in the morning, was already prepared and one of the Mylar balloon was already deflated! What? I left it with my daughter to deal with, she ordered them and paid for them...disgusting. I need to find another supplier.

Kind a find almost everything. Great staff at the billing.

Poor Quality Product and Poor Quality Service... I had to jump through some hoops with customer service all to have my costume that dismantled by the end of the night... I normally try to get creative and use supplies from home to make a costume but I stopped into Party City a few days before Halloween and saw that they had a good selection for a decent price (I paid $39.99 for my outfit which was a Mad Scientist). Of course, you are not able to try the item on while in the store so I referred to the sizing chart they had, a Small was indicated to be a 4-6. I drove home which is over an hour away and tried it on immediately - unfortunately, it was too snug. I called them right away to ask that they reserve a size up for me because the person that helped me while I was there did make a comment about them being low in stock. It was too late for me to drive back out as they would have been closed but I assured the staff member that I would be back first thing the next morning. I was told that they do not do overnight holds or holds over the phone but that if I called tomorrow morning to request a hold that someone would do it. I asked how this makes sense since it would still be a hold request via phone and I expressed my concern with this process because it would be a different group of staff to open the following day. With no real assurance that this plan would work, our call was disconnected and I planned to call first thing the next morning with the hope that they would place it on hold. I called and they said that would put it aside for me for 2 HOURS and that if I did not show up by then they would need to put it back. I understand that it is close to Halloween and they want to ensure their product is off the shelves but all of the uncertainty and way they went about this just really added to the stress of simply wanting to exchange an item that I paid for and could not use despite following the sizing chart instructions. Thankfully, I was fortunate enough to be able to get to the store within those 2 hours they were willing to reserve the item for me. I wore the outfit during a small get together with friends Saturday night and after paying $40 for the outfit (thinking it would be a great costume for several other family members and other parties in years to come), all the threading came out in the back. My mom had already had to resew it before the party and the thread just continued to pull all night long leaving part of my back exposed.

Always visit when hosting an event for balloons good prices if buy bouquet of balloons but a little expensive if buying by singles

I've been twice at this location and entire Staff is highly depressed and has absolutely no motive to serve or assist. Balloon selection is decent but for the price you will end up paying, you are better off ordering from Amazon and have them assist with Helium. I would only go here if it's a must at a short notice.

I should give it a 3star rating as when I asked a young man to help me get somthing of a high shelf, he just looked at me and said that it was not his department and walked away. My 5 star rating is about a you man in the meat department whom I asked if he could get me any help (I had already walked through the store 2x to find someone available) and this young gentlemen didn't hesitate he just ask where to go and he helped me. I would give that 10 stars. Unfortunately I did not ask first his name.

I ordered helium balloons? worth $50 and was told to pick them next day. When I went to pick them up next day they were not fully blown up, and started sitting down during the party. Today we have another party at home and we decided to buy the balloons ???? from somewhere else as we had bad experience last week.

I went to have my balloons inflated that I had bought before (from another Party City location) and had called to confirm prior. After waiting at the helium station for a line up of about 6 people (and the only clerk) and she hadn't even acknowledged that I was waiting, I got in the checkout line. When I finally got to speak to her, the balloons I had bought and confirmed about still had an added charge, but I did end up with 2 beautiful bouquets in time for the party.