Orangetheory Fitness

Quick, efficient workout! Awesome ambiance with low lighting and pumping music! Motivating coaches push you to your limits!

Friendly knowledgeable staff who go the extra mile to help you. Lots of class times, work with all sorts of schedules. Would recommend 100%. 10/10

Such an amazing gym! Great community feel and class led by experienced instructors. Highly recommend

I have been very pleased with my experience with Orangetheory Fitness Orangeville thus far. From entering the studio, the staff are very friendly and welcoming, calling me by name. They are efficient and unobtrusive with completing the mandated screening and getting me ready for the class. The trainers are enthusiastic and encouraging, which makes the gentle push to try harder or to correct my form very easy to take. The music is energizing and helps move me forward. I love that it is a welcoming gym that does not expect all members to perform at the same level. The trainers help by offering modifications to the various exercises. The members have been lovely, encouraging and supportive. I definitely see improvement with my performance with each class and am starting to look forward to the various challenges. The OTF app is very easy to use, allowing me to book classes and check my stats from each workout.

Staff is awesome. They routinely check on the gym to see if it needs to be tidied up. Very energetic and welcoming

Let me preface this review with the fact that the trainers at this location are 100% the reason I come here. However, the customer service is lacking. I am presently coming back from a knee surgery (October, 2021) which the studio is well aware about as I had to go on medical leave until I was cleared to try running again (April 20, 2022). I have been on medical leave since the injury in July of 2021, keeping open lines of communication with the studio to ensure they knew what was going on, when I was hoping to return, and how I thought this may go. Previously, I have had to take a medical leave at the OTF Newmarket-Aurora for a prior knee surgery and the two experiences, despite being a franchise (independently owned), could NOT have been more different. As I have been back for all of 9 classes, I am not able to do more than one incline in a week and have to be conscientious about my workouts. Yesterday, I had asked for insight into the workout for Saturday as I thought I would like to try 'back-to-back' sessions, depending on whether my knee would be able to handle it. I asked if I could have insight into the Saturday workout prior to booking and was told by the owner "this is against policy". I advised him that I understood that but am coming back from surgery so the insight helps me know whether I am able to physically handle it (due to the type of knee surgery being recovered from). He then told me I could check "reddit". I again explained that I could do that but those are posted the morning of and would be within the 8 hour window that if I cancelled, I would be charged. Having been a member at another studio in the past, this was a stark contrast to the assistance previously received, that truly helped me recover from my prior surgeries. The lack of regard for even a better explanation, or customer service, was apparent and frankly disappointing.

I love this place! The staff are friendly and welcoming. The coaches are amazing at what they do. Just good people everywhere! The workouts are fun and always a bit different. I highly recommend!

I love OrangeTheory it is the only place where the coaches genuinely care and they push you to the max. I find myself getting, faster and stronger with each class. The first step is showing up. The second step is giving it your all. The challenges are awesome because they give you new achievements to train for. I love it. Great people and great workouts!