Orangetheory Fitness Bolton

Name: Orangetheory Fitness Bolton
Address: 196 McEwan Dr E Unit 13, Bolton, ON L7E 4E5, Canada, E, Canada

4.2/5 ★ based on 8 reviews

Contact Orangetheory Fitness Bolton

Address :	196 McEwan Dr E Unit 13, Bolton, ON L7E 4E5, Canada
Phone :	📞 +89
Categories :	Fitness center ,
City :	E

196 McEwan Dr E Unit 13, Bolton, ON L7E 4E5, Canada

Best Fitness center in Canada

R	Renee Maraj on Google ★ ★ ★ ★ ★ I recently signed up for, and completed, a free trial class at OTF in Bolton. I went into the studio to sign up for the trial class, instead of doing it over the phone. Santhiya was warm, friendly and provided me with all the information I needed to sign up for the class. I attended the free trial class and had a fantastic experience. The studio is very clear on their policies, what you need to do to prepare for the session, and when you need to arrive. Their classes run on a tight schedule so being on time is important. I arrived 30-minutes before my trial, as requested. Samantha went through a thorough introduction with me, including a discussion of my fitness goals. Nijaanth was my coach and walked me through the class format plus how to use the equipment. The class was energetic and being able to see your stats was very useful. The coach provided a great balance of motivation, challenges, support and instruction. As a first-timer, I was consistently given useful feedback on my form during the weight-based exercises, which helped me tremendously. Overall, OTF Bolton's customer service has been top notch. The group class format works well for me and I'm looking forward to more workouts with them.
n	neetu bawa on Google ★ ★ ★ ★ ★ After a lot of digging I chose to join OTF , and I am glad i made that decision . May it be the front desk , the coach , the manager , everyone is very professional n committed . I have had Victoria as my coach for the last few sessions and I have to say she is amazing . The place is so clean and well managed . If i could I would give more than 5 stars . keep up the good work!
F	Farah on Google ★ ★ ★ ★ ★ Love this place! I never commit to going to the gym and exercising but I get super excited when I go to OTF!
S	Samantha De Fazio on Google ★ ★ ★ ★ ★ Great workout and excellent trainers. Poor management. As they were closed throughout lockdown members received multiple calls from OT promoting the gyms online classes along with receiving monthly emails. Once they were notified the gyms could open management did not call to let us know they were unfreezing our accounts and charging us. Management claims he cannot call 500+ members to let them know they are charging our cards but can call 500+ members to get them to pay for their online classes. This is very unfortunate as this is a great place to workout. Very poor communication. Sending an email is not an accurate way to inform members they are being charged when you already send multiple emails monthly.
P	Peter Feledyn on Google ★ ★ ★ ★ ★ I hate doing cardio. Orangetheory actually makes it fun. Staff is awesome
c	checker on Google ★ ★ ★ ★ ★ Sammy and Chiara at the front desk are amazing classes are great and glad I joined!
A	Allen Marshal on Google ★ ★ ★ ★ ★ Very hospitable and super clean studio. All staff members are inviting and friendly. They remember each member that goes there by name and greet you as you walk in the door. Highly recommend this location
D	D I on Google ★ ★ ★ ★ ★ Very poor management - the owner lacks the professionalism and experience in running a business and it really shows and ruins the members experience. Great workout though, I suggest signing up with a different location (Vaughan Major Mac which has amazing customer service) and that way you will get great customer service and still be able to attend classes at the Bolton location. Very poor communication before and after the pandemic. I was told I could not get a refund for the pandemic month as they closed which I had paid in full (and instead I would be entitled to the 7 classes remaining in the month after they opened) and was also told my membership would be frozen - management did not communicate to us when the membership was unfrozen - and when I found out they were trying to charge me the monthly membership I was very pregnant and unable to work out - management gave me a hard time on keeping my account frozen due to pregnancy and wanted to keep charging me (lacking A human element to managing) Further, I was told I could use the 7 classes owed to me from the pandemic month any time - went to the gym recently and was told I am not entitled to the 7 owed classes (equivalent value of over $200) - the owner then proceeded to lie to me that he sent an email on stating that I had 29 days to use my 7 classes which is untrue- the email in fact stated I had 7 classes to use and my membership would resume AFTER I used the 7 classes (no mention of a time limit). There was no communication AT all and the only communication I received was misleading because it stated I had 7 classes to use and did not mention a time limit.